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About Lenny
Expertise
NB:I do not accept PRIVATE QUESTIONS I can answer most questions based on the Windows XP environment.Issues connected with troubleshooting,basic to advanced installation, networking, security,hard-drive maintenance i.e. formatting, mapping, data recovery and upgrading.I am ready to assist Windows XP newbies integrate in the XP environment. Again...I prefer to strictly respond to Windows XP questions and NOT any related to gadgets.

Experience
I can answer most questions based on the Windows XP environment.Issues connected with troubleshooting,basic to advanced installation, networking, security,hard-drive maintenance i.e. formatting, mapping, data recovery and upgrading.I am ready to assist Windows XP newbies integrate in the XP environment.

Education/Credentials
Self-Taught IT skills

You are here: Experts > Computing/Technology > Focus on Windows > Windows XP > windows system 32

Windows XP - windows system 32

Expert: Lenny - 10/29/2009

Question
QUESTION: Hi Lenny, Thanks for your service, it must be nice to be self taught, and to help everyone who needs your service. I have a Toshiba lap top, intel with Windows XP version 2002.
Just a few days ago when I start up my lap top, a sign comes up saying ERROR Loading C:\windows\system32\vulademu.dll
saying the spedific module could not be found. Also on the top of this notice is the word RUNDLL. I would like to know if this is a big problem, or can I just ignore this. I am not at all techo savvy, I can email, chat, a few general things, can not even save a folder, I usually get them loaded on the Desktop, and trying to keep learning. Many thanks Lenny, JJ ps. if I ever have another question am I able to ask you one, or is it one per customer. Thanks again. I hope I made myself clear. Thanks

ANSWER: Hello,

No such system file exists in windows but rather an infection in disguise. Click on he link below to download and install a scanner and removal program immediately.
http://www.filehippo.com/download_malwarebytes_anti_malware/download/9eb2b706355...

Kind Regards,
Lenny.

---------- FOLLOW-UP ----------

QUESTION: Hi Lenny, thank you so much for the quick answer. I have the free program called SuperAntiSpyware, would this one do the trick? I have also McAfee on my computer but I disconnected it because my computer would not move it was going so slow. Like I said I do not know too much, and I installed it I think and it ended up in my I think they call it the system tray, I can re enter this program if you think that would work. When I did a scan with the Superantispyware, I think it showed a few cookies and I quarantined them. Then I did a scan with just the registry items and it did not show any items. Should I go ahead and use the one you gave me, would my computer be safe or would it pick up something else, I am so cautious at times, only becuase I do not know that much.

Thanks so much for the quick answer. Blessings, JJ

ANSWER: Hello,

You might have followed a wrong path as the program I expected you to download IS NOT SuperAntispyware BUT MalwareBytes Anti-Malware.

Please confirm that you do have the correct program within the list of programs within your list by doing the following;

Click on Start
Click on 'All Programs'
Scroll/Browse for the correct/right program
If program, does not exist then proceed with step below
Click on link below to download and install
http://www.filehippo.com/download_malwarebytes_anti_malware/download/9eb2b706355...
Follow prompts to update and begin scanning of infections.

Kind Regards,
Lenny.

---------- FOLLOW-UP ----------

QUESTION: Hi Lenny, just to let you know I have had the superantispyware for over a year and I did not just install it. I just wanted you to know that before I installed the other you suggested in case it was what you think mightwork. I tried to install the malwarebytes anti-malware, so when i clicked on the link you included what came up at file hippo was trend Micro, it was on the page, so I cliked the download now, and it said do you want to save so I said yes, but I did not get anything downloaded, I have problems with this, as I get stuck what to do, did I click on the right thing as it did say malware is it a 30 day trial, can you help me from this point with a detailed download instructions, that is where I get stuck. I am sorry, then at the top it said if it does not download right away click here so I am not sure if I clicked the right thing, I am sorry Lenny, please help. Blessings, JJ

Answer
Hello,

Please open Internet Explorer
Then copy and paste the link below on the address bar of the Internet Explorer
http://www.filehippo.com/download/file/fef33cd50abd1bfdf7750f33b88a4bf2d3947809c...

Then press Enter button on your keyboard
On the screen, when the pop-up shows, select RUN
Proceed with prompts to install

Good luck,
Kind Regards,
Lenny.

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