Expert: Lenny - 10/29/2009

Question
QUESTION: Hi Lenny,  Thanks for your service, it must be nice to be self taught, and to help everyone who needs your service. I have a Toshiba lap top, intel with Windows XP version 2002.
Just a few days ago when I start up my lap top, a sign comes up saying ERROR Loading C:\windows\system32\vulademu.dll
saying the spedific module could not be found.  Also on the top of this notice is the word RUNDLL.  I would like to know if this is a big problem, or can I just ignore this.  I am not at all techo savvy, I can email, chat, a few general things, can not even save a folder, I usually get them loaded on the Desktop,  and trying to keep learning.  Many thanks Lenny,  JJ ps. if I ever have another question am I able to ask you one, or is it one per customer.  Thanks again.  I hope I made myself clear.  Thanks

ANSWER: Hello,

No such system file exists in windows but rather an infection in disguise. Click on he link below to download and install a scanner and removal program immediately.
http://www.filehippo.com/download_malwarebytes_anti_malware/download/9eb2b706355

Kind Regards,
Lenny.

---------- FOLLOW-UP ----------

QUESTION: Hi Lenny, thank you so much for the quick answer. I have the free program called SuperAntiSpyware, would this one do the trick?  I have also McAfee on my computer but I disconnected it because my computer would not move it was going so slow.  Like I said I do not know too much, and I installed it I think and it ended up in my I think they call it the system tray, I can re enter this program if you think that would work.  When I did a scan with the Superantispyware, I think it showed a few cookies and I quarantined them.  Then I did a scan with just the registry items and it did not show any items.  Should I go ahead and use the one you gave me, would my computer be safe or would it pick up something else, I am so cautious at times, only becuase I do not know that much.

Thanks so much for the quick answer.  Blessings,  JJ

ANSWER: Hello,

You might have followed a wrong path as the program I expected you to download IS NOT SuperAntispyware BUT MalwareBytes Anti-Malware.

Please confirm that you do have the correct program within the list of programs within your list by doing the following;

Click on Start
Click on 'All Programs'
Scroll/Browse for the correct/right program
If program, does not exist then proceed with step below
Click on link below to download and install
http://www.filehippo.com/download_malwarebytes_anti_malware/download/9eb2b706355
Follow prompts to update and begin scanning of infections.

Kind Regards,
Lenny.

---------- FOLLOW-UP ----------

QUESTION: Hi Lenny,  just to let you know I have had the superantispyware for over a year and I did not just install it.  I just wanted you to know that before I installed the other you suggested in case it was what you think mightwork.  I tried to install the malwarebytes anti-malware, so when i clicked on the link you included what came up at file hippo was trend Micro, it was on the page, so I cliked the download now, and it said do you want to save so I said yes, but I did not get anything downloaded, I have problems with this, as I get stuck what to do, did I click on the right thing as it did say malware is it a 30 day trial, can you help me from this point with a detailed download instructions, that is where I get stuck.  I am sorry, then at the top it said if it does not download right away click here so I am not sure if I clicked the right thing, I am sorry Lenny, please help.   Blessings, JJ

Answer
Hello,

Please open Internet Explorer
Then copy and paste the link below on the address bar of the Internet Explorer
http://www.filehippo.com/download/file/fef33cd50abd1bfdf7750f33b88a4bf2d3947809c

Then press Enter button on your keyboard
On the screen, when the pop-up shows, select RUN
Proceed with prompts to install

Good luck,
Kind Regards,
Lenny.