Expert: Lorry - 11/12/2009

Question
QUESTION: Hello I've noticed here lately when put a subject in a search engine yahoo for instance and get web site to choose from when I click on them it goes to another web site don't think its spyware adware because my spysweeper is fully updated and I've ran a scan no spyware detected the funny thing about it say I click on a web with a paticular website it will go to another website for instance yellow pages when click back and then reclick the one I wanted to go to then It goes to the website I click on is it the internet maybe unknown spyware my computer Whats the Problem Thank You

ANSWER: Hi Tom,

Some threats actually stop anti-virus and/or spyware programs from running or updating. Saying that, using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware  from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Hope this helps!
Lorry

---------- FOLLOW-UP ----------

QUESTION: Hello Lorry I just wanted to tell you that I have Norton Anti Virus already installed and its up to date and scanned the computer nothing detected But anyway I did what you said I went to symantec website click on Virus Detection scan started then a window pop up saying you need to install active X control I click on install the window disapeared I did not get a message saying installed, then the window reapeared, it said I needed it to do the scan
Even though the window reapeared I could see it scaning in the background I don't know if Active X installed or not should continue the scan or not, or try something different Thank You

ANSWER: Hi Tom,

I have NAV installed also but once in awhile will go to the Symantec site to run their free scan if for no other reason to verify that a virus didn't stop NAV from updating or running correctly.

When you go to: http://security.symantec.com/sscv6/WelcomePage.asp  click on Continue to Symantec Security Check, then you will see The webpage you are viewing is trying to close the window. Do you want to close this window? Click No. Under Virus Detection click Start, Then the End-User License Agreement pops up, click I accept, in the next window, it says "This site might require software from Symantec Corp., click here to install - do so, click on Install this Add-on for all users on this computer, you will be asked if you want to install this software, click install, in the next window it will say downloading ActiveX Controls, you might be asked that again, if yes, click install again. Once it starts scanning, on the left side of the window you will see Scanned and Detected. At this point you can get up and stretch and let the scan do it's thing. It is better if you use no other programs as it will slow down the scan.

Hope this helps!
Lorry

---------- FOLLOW-UP ----------

QUESTION: Hello Lorry I just wanted to tell you that I did what you said and I run the Online symantec scan good news no virus, I have Malwarebytes AntiMalware installed I'm a believer in that because I got spyware a year a so ago the internet acted funny spysweeper that I pay for and kept updated would identify the spyware but would not delete it I typed the spyware in the search box it came to a blog website where somebody suggest Malwarebytes I tryed it work great deleted the spyware a free program go figure I think I'm to update Malwarebytes and run another scan and see what happens I still think Its spyware not sure I click on website goes to a different website going to run another Malwarebytes scan and see what happens Just wanted to let you know whats going on Thanks Again

Answer
Hi Tom,

Anytime you are you going to run a scan with Malwarebytes, update it first,then run the scan. Check out the following also:

http://download.cnet.com/Ad-Aware-Free-Anti-Malware/3000-8022_4-10045910.html

http://download.cnet.com/Spybot-Search-amp-Destroy/3000-8022_4-10122137.html

Thanks for keeping me up to date on what is happening.

Later,
Lorry

PS - If AE says that you have asked too many followups, just start another question.