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You are here: Experts > Computing/Technology > Focus on Windows > Windows XP > bsod
Expert: Lorry - 11/7/2009
Question
QUESTION: hi, i have problems with BSOD. and when i turn on the laptop it won't start.
code: 0x0000007e and 0x0000005 is still coming up.
tried to restart with all kinds of different options, but nothing happens. have any idea what i can do?
thanks, Tinh
ANSWER: Hi Tinh,
Microsoft explains How to troubleshoot a Stop 0x0000007E error in Windows XP at:
http://support.microsoft.com/kb/330182
Check out the following also for information:
http://support.microsoft.com/kb/308041
Double click My Computer, right click Local Drive C, left click Properties, under the Tools tab check Check Now, in the window check both "Automatically fix file system errors" and "Scan for and attempt recovery of bad sectors", click Start. It will ask if you want to run the scan the next time Windows starts, click Yes. Reboot and let the scan run.
Hope this helps!
Lorry
---------- FOLLOW-UP ----------
QUESTION: thanks for quick answer, but the biggest problem is how to do all different options when the computer is totally locked. it will not respond on any kind of startup options. and everytime i get the BSOD, i have to turn of the computer.
tinh
Answer
Hi Tinh,
When you start Windows, did you get a screen asking how you want to start Windows? If yes, try clicking the "Last goof configuration", if that doesn't work, click on Repair.
Check out the following for more information:
http://support.microsoft.com/kb/307654
This next site explains How to Perform a Windows XP Repair Install at:
http://michaelstevenstech.com/XPrepairinstall.htm
http://articles.techrepublic.com.com/5100-10878_11-6031733.html
Have your Windows CD handy as it will be needed.
Hope this helps!
Lorry
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