About Tom Guertin Expertise I can answer Desktop and Laptop hardware questions as well as software questions. I have worked as a programmer 9 years, test/QA 9 years, and system administration 7 years. Having a diverse background helps in diagnosing computer problems.
Experience Rocket Software Oct 14, 2002 – Present
Senior Systems Engineer: Responsible for all software and hardware installations, analysis, and support on all desktops and laptops. Support 200 remote employees along with 5 remote sites. Build servers, test, and build systems. Manage Active Directory, Exchange, Call Manager, and Unity accounts.
EMC Corporation Dec 31, 1999 – Nov 11, 2001
Senior Software QA Team Lead Engineer: Responsible for full software quality assurance of EMC's SymAPI and SymCLI software for Base and Control functionality.
Created full regression test suite in perl.
Peritus Software Services Sep 4, 1994 – Mar 30, 2001
Senior Software Engineer: Maintain outsourced code for CV, BULL, DG (UNIX), and Stratus (UNIX). Assist Y2K renovation team as project leader and COBOL renovator for Y2K compliance.
Team leader for as many as 21 engineers.
Supported DG AOS/VS II and AVIION (UNIX) communications products and AOS/VS II Databases. Maintained DG’s patch download website by modifying the XML web page, making each fix available.
Sys admin for both DG AOS/VS II and AVIION (UNIX) platforms.
BULL Worldwide Information Systems Inc. Aug 1988 – Sep 1994
Senior Software Engineer: Designed, Developed, Maintained, and Component Tested File System, Printer, and Device Utilities in an ISO 9000 environment using Assembly and C.
Maintained 21 utilities, fixing all problems within company wide goal.
Re-wrote 5 utilities in assembly with only 1 reported problem since 1989.
Maintained a Dump Analysis Utility, which enables users to follow system structures, dump group information, and analyze memory.
SQA component tested all DPS6 utilities.
KRAFT Inc., Dairy Group Oct 1986 - Aug 1988
Computer Programmer: Designed and developed a program that accounts for all maintenance parts, repairs, and moneys using DBASE III Plus.
Purchasing agent for all building and machine maintenance.
Education/Credentials EDUCATION: University of Massachusetts, Amherst, MA
Major: BS. Computer Systems Engineering
Question I really hope you can help me with this problem. I'm not sure what I did but for some reason my itunes just refused to work, it keeps coming up with the message "the folder "iTunes" cannot be found or created, and is required. The default location for this folder is inside the "My Music" folder.
I think the problem is that for some reason my computer keeps changing the file to read only, Ive tried changing it back but it just keeps returning. No matter how many levels I go up,changing the entire drive that its contained in, it just keeps changing back to read only.
Id be really grateful for any help.
Answer Emma,
You need administrative privaledges to be able to install and remove software. Please verify you have administrative privaledges.
Checking for Administrative Rights
Click Start -> Control Panel -> Administrative Tools -> Computer Management
Click the + to the left of “Local Users and Groups”
Click Groups
Double Click Administrators in the right window
Does your login exist
If not:
Click the Add… Button
Type the User
Click the “Check Names” Button
Click the “OK” Button
If you have administrative rights, try logging in as local administrator. Maybe your profile is corrupted. If you don't know your local administrator password, reset it:
Resetting Local Administrator Password
Click Start -> Control Panel -> Administrative Tools -> Computer Management
Click the + to the left of “Local Users and Groups”
Click Users
Right Click Administrator in the right window, pull down and click on “Set Password…”
Change the Password to something you will remember
If everything works as local administrator and your account has administrative rights, your profile may be corrupted. We can rename your profile folder and login again creating a new profile. You need to do this as local administrator:
Renaming your Profile
Open “My Computer”
Double Click the C: drive
Double Click “Documents and Settings”
All the Folders here are Profiles
Administrator, All Users, and Default User are default profiles
Right click your profile folder, drag down and click rename.
Add .old to your profile folder. (Making Emma, Emman.old)
Logout and login as yourself which will create a new profile (and folder). If everything is good with your new profile, copy your data from the old profile:
Copying your Profile
Click Start -> My Computer
Double Click C:
Double Click Documents and Settings
Double Click your profile folder, the one identical to your login
Copy Desktop, Favorites, and My Documents to the new folder
