Expert: Lorry - 7/5/2009

Question
When I select programs,favorites or control menus in STARTUP window I only get icons in list form.  No text until I right click and open that file. This has occurred in past week or so and I have no idea why or how to regain TEXT. I have restored system numerous times with no change. Can you help? Please? and Thank you.

Answer
Hi Robert,

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware 1.37 from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Hope this helps!
Lorry