Question When I select programs,favorites or control menus in STARTUP window I only get icons in list form. No text until I right click and open that file. This has occurred in past week or so and I have no idea why or how to regain TEXT. I have restored system numerous times with no change. Can you help? Please? and Thank you.
Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.
Write down exactly anything it finds, then go to: http://www.symantec.com/search/ and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.
I would also suggest downloading Malwarebytes Anti-Malware 1.37 from:
