About Tom Guertin
Expertise
I can answer Desktop and Laptop hardware questions as well as software questions. I have worked as a programmer 9 years, test/QA 9 years, and system administration 7 years. Having a diverse background helps in diagnosing computer problems.
Experience
Rocket Software Oct 14, 2002 – Present
Senior Systems Engineer: Responsible for all software and hardware installations, analysis, and support on all desktops and laptops. Support 200 remote employees along with 5 remote sites. Build servers, test, and build systems. Manage Active Directory, Exchange, Call Manager, and Unity accounts.
EMC Corporation Dec 31, 1999 – Nov 11, 2001
Senior Software QA Team Lead Engineer: Responsible for full software quality assurance of EMC's SymAPI and SymCLI software for Base and Control functionality.
Created full regression test suite in perl.
Peritus Software Services Sep 4, 1994 – Mar 30, 2001
Senior Software Engineer: Maintain outsourced code for CV, BULL, DG (UNIX), and Stratus (UNIX). Assist Y2K renovation team as project leader and COBOL renovator for Y2K compliance.
Team leader for as many as 21 engineers.
Supported DG AOS/VS II and AVIION (UNIX) communications products and AOS/VS II Databases. Maintained DG’s patch download website by modifying the XML web page, making each fix available.
Sys admin for both DG AOS/VS II and AVIION (UNIX) platforms.
BULL Worldwide Information Systems Inc. Aug 1988 – Sep 1994
Senior Software Engineer: Designed, Developed, Maintained, and Component Tested File System, Printer, and Device Utilities in an ISO 9000 environment using Assembly and C.
Maintained 21 utilities, fixing all problems within company wide goal.
Re-wrote 5 utilities in assembly with only 1 reported problem since 1989.
Maintained a Dump Analysis Utility, which enables users to follow system structures, dump group information, and analyze memory.
SQA component tested all DPS6 utilities.
KRAFT Inc., Dairy Group Oct 1986 - Aug 1988
Computer Programmer: Designed and developed a program that accounts for all maintenance parts, repairs, and moneys using DBASE III Plus.
Purchasing agent for all building and machine maintenance.
Education/Credentials
EDUCATION: University of Massachusetts, Amherst, MA
Major: BS. Computer Systems Engineering
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