You are here:
- Home
- Computing/Technology
- Focus on Windows
- Windows XP
Windows XP/Questions Answered by Expert Tom Guertin
| Subject | Date Asked |
| sound/audio problems | 10/2/2009 |
| Q: i recently formatted my computer of all data because it had become too slow. after formatting i ... A: Joy, You need to install the latest system software and drivers. The audio driver is the one you ... | |
| Windows XP freezes on startup | 10/1/2009 |
| Q: I recently received a Dell Optiplex GX260 from my father and so I set it up and everything was ... A: Melanie, It sounds like it could be your motherboard. If you have a Windows CD or a recovery CD, ... | |
| disk clone | 10/1/2009 |
| Q: I would like to make a disk clone of my master drive so that I can restore it if I need to. I went ... A: Trigan, I have no experience with this software. I suggest removing the Floppy out of the boot ... | |
| pc locking up | 9/28/2009 |
| Q: I have a Dell XPS 400 using windows xp. The pc has 2 accounts on it and my problem is that when I ... A: Robert, Satndby and Hibernation modes have had their problems from conception. This is why I don't ... | |
| windows explore not working right | 9/28/2009 |
| Q: I am running windows xp service pack 3 with explore 7. Ever time I try to update to explore 8 it ... A: Tom, Check your add/remove programs to see what versions, if any, of .NET Framework you have ... | |
| Formatting a new drive with on xp pro disk and a seperate disk for drivers (restore disk). | 9/27/2009 |
| Q: I have a question that no one seems to be able to answer. Hopefully you can help me. I have had my ... A: Jeff, Put the Recovery CD in just as you power your laptop or before. If your laptop doesn't boot ... | |
| software side | 9/27/2009 |
| Q: i had installed the program which required the .net framwork ver 2.00 program to run. and this also ... A: Dinesh, Make sure you have the latest software installed: Installing Windows SP2 ... | |
| Error Message when shutting down Laptop | 9/23/2009 |
| Q: Hope you can advise on this problem. I have a Dell Inspiron 6400 laptop running Win XP Home with 2 ... A: Stephanie, Looks like a software error. Did you install all the latest drivers and driver ... | |
| white vertical strips | 9/23/2009 |
| Q: When I boot up my computer desktop, it appear white vertical strips on the monitor, what causes it & ... A: Warm, It could be your video driver, but is more likely the monitor itself. First upgrade the ... | |
| Formatting a new drive with on xp pro disk and a seperate disk for drivers (restore disk). | 9/22/2009 |
| Q: I have a question that no one seems to be able to answer. Hopefully you can help me. I have had my ... A: Jeff, Install the new hard drive, insert the recovery CD, and boot off it. When the recovery is ... | |
| Blue Screen!! | 9/18/2009 |
| Q: STOP errors:0X0000008E OR 0X00000050 OR OXOOOOOOOA I seemed to have successfully completed the ... A: Esther, It sounds like your hard drive is bad and needs to be replaced. You will need to buy a new ... | |
| Suddenly latest versiosn of my browsers won't launch. | 9/18/2009 |
| Q: I am running Windows XP Pro SP3 on my desktop. I did not know what had caused this problem but ... A: Truman, You have all the others, you should install 1.0 and 1.1. As for the problem, try logging ... | |
| Suddenly latest versiosn of my browsers won't launch. | 9/16/2009 |
| Q: I am running Windows XP Pro SP3 on my desktop. I did not know what had caused this problem but ... A: Truman, The first thing I'm thinking is the newer programs and websites require backup ... | |
| Mysteryious Boot Issue | 9/16/2009 |
| Q: I had a friend bring his desktop tower to me after several failed attempts to get it to boot ... A: Arron, If it was memory, you would here a beep sequence. It could be the video card, if you have a ... | |
| Incomplete download | 9/16/2009 |
| Q: I don't know how to complete or stop the previous downloading process in my pc.whenever i try to ... A: Narith, Make sure you have the latest service packs and updates installed: Installing Windows SP2 ... | |
| A discreaderror occurred | 9/15/2009 |
| Q: I leave my computer on all the time. Its a Compaq Evo W8000. It has two Xeon processors. It runs ... A: Jerry, It sounds like your hard drive has failed. Do you have a bootable disk? If so, boot off of ... | |
| Blue Screen Of Death on XP | 9/15/2009 |
| Q: All was working fine. I had not installed any hardware. I had removed some software but all seemed ... A: Rich, I found good information about this problem: http://support.microsoft.com/kb/330182 It ... | |
| huge icons, webpages, everything! | 9/14/2009 |
| Q: I was removing alot of programs that I thought I didn't need or use from "add/remove programs" and I ... A: Steve, It may be as simple as your display settings. Start -> Control Panel -> Display -> Settings ... | |
| Word Doc Stuck | 9/14/2009 |
| Q: When I go to open a word doc I get a message like this: Microsoft word has encounter a problem and ... A: Nancy, Well does the path exist? Click Start -> My Computer Double Click C: Do you see ... | |
| no bootable device | 9/14/2009 |
| Q: sorry, in advance, for my basic knowledge! :) Trying to start xp and i am getting a black screen ... A: Laura, It looks like you have a hard drive failure. It doesn't want to boot. It could be the ... | |
| A discreaderror occurred | 9/13/2009 |
| Q: I leave my computer on all the time. Its a Compaq Evo W8000. It has two Xeon processors. It runs ... A: Jerry, First thing we can run CHKDSK. This will check your disk and can fix some problems: Check ... | |
| problems with dll | 9/12/2009 |
| Q: 3 of my programs - Info Select, Outlook Express and Quickbooks not working anymore. As I start , ... A: Gabriel, I did some searching and found this info: DDraw.dll is apart of DirectX We need to search ... | |
| problems with dll | 9/12/2009 |
| Q: 3 of my programs - Info Select, Outlook Express and Quickbooks not working anymore. As I start , ... A: Gabriel, I'm guessing your hard drive is old and losing sectors. You can do a CHKDSK to see if it ... | |
| Windows remember password not appearing | 9/12/2009 |
| Q: I have windows XP installed on my system. I recently did a format of the machine and after that I ... A: Giri, Your window is different than mine, are you running Windows XP SP3? You should try to keep ... | |
| 40 GB ATA hard drive split into three partitions | 9/12/2009 |
| Q: "I have a Dell Dimension 4700 Pentium 4- 40GB Serial ATA Hard Drive (7200RPM), windows xp home ... A: Rhonda, The G: drive looks like it may be your recovery partition, exvept for the fact that it has ... | |
| Welcome Screen | 9/9/2009 |
| Q: I have a windows XP and recently it has gone the classic logon view. I want it to have the welcome ... A: WU, I don't have the same screens you mention, are you running SP3? If not, you should upgrade to ... | |
| Power light blinking | 9/9/2009 |
| Q: the power light on monitor keep on blinking but nothing show in the monitor. What is wrong & what ... A: Warm, Well, it can be for many reasons. If your system hibernates or goes into standby mode, the ... | |
| Incomplete download | 9/9/2009 |
| Q: I don't know how to complete or stop the previous downloading process in my pc.whenever i try to ... A: Narith, I think what you need to do is clear your browser cache: Start -> Control Panel -> ... | |
| photo orientation | 9/8/2009 |
| Q: When I upload photos to my computer windows does not orient the vertical photos correctly. How can I ... A: Doug, What I am trying to tell you is this is NOT a feature of XP. It may be a feature that comes ... | |
| Window Media Player software | 9/8/2009 |
| Q: I have a new Compaq mini notebook which does not have Windows Media Player installed. I do have it ... A: Ken, Are you running Windows XP SP3 with all the latest fixes? If so, you should update all your ... | |
| xp issues | 9/8/2009 |
| Q: I have a Compaq Presario,Sempron 3200+,1.79 GHz,1.18GB Ram, Norton Internet Security Suite. The hard ... A: Cliff, You can move the file to an external drive, but I don't see it helping your speed concerns. ... | |
| lost wireless after installing service pack 3 | 9/8/2009 |
| Q: I installed Winxp service pack 3 today and when installed I rebooted. My wireless connection was ... A: Don, First things first. You need to install all the latest drivers and system software: This is ... | |
| WinXP Internet problem | 9/6/2009 |
| Q: I'm trying to help our youth minister with his laptop...Dell Precision M4300 with XP Pro ... A: Larry, It sounds like your system is talking to the wireless access point, but the access point ... | |
| op sys | 9/5/2009 |
| Q: my system refuse to boot and is telling me to insert a disk which i do but still no responce. pls. ... A: Buba, Sounds like your hard drive has died. You need to get a replacement and boot from a recovery ... | |
| Window Media Player software | 9/4/2009 |
| Q: I have a new Compaq mini notebook which does not have Windows Media Player installed. I do have it ... A: Ken, Windows XP comes with Media Player. It may not be installed. Start -> Control Programs -> ... | |
| Screen Inverter on Dell Inspiron 8600 | 9/3/2009 |
| Q: I had the classic symptom with dim video on Inspiron 8600 . . . video was barely visible . . . works ... A: Bob, I'm going to preface this with, Not a lot of experience here. With that said, my background ... | |
| about my laptop user account problem | 9/2/2009 |
| Q: since 2 days ago till evening 10 PM i work on my laptop and i tried to delete some files from temp ... A: Akash, Your profile may be corrupted. Create a new user account and give it administrative rights. ... | |
| Operating Systems | 9/1/2009 |
| Q: I have a laptop with the Windows Vista loaded and do NOT like the applications at all. I am helping ... A: Angela, The HP Pavillion 7850 will handle XP just fine. I have installed XP on 400MHz systems ... | |
| No sound!! | 9/1/2009 |
| Q: It appears that the audio/sound hardware has been deleted from my computer, one of my children ... A: Shelley, Let see if Windows will find your driver for you first, because it is easier for you. ... | |
| Starting Windows | 8/31/2009 |
| Q: Let me say first of all that my computer terminology is pretty flawed, and I hope I don't confuse ... A: Adam, It doesn't look like it's booting your hard drive. First make sure your Floppy drive is ... | |
| password bypass | 8/30/2009 |
| Q: I recently set up the parental controls to restrict access to certain websites and now I can't ... A: Amanda, Parental Controls shouldn't restrict your Anti-Virus program. I found a good website about ... | |
| copying data to CD/DVD using Windows | 8/29/2009 |
| Q: I get a dialog box that says "Drive D: is not accessible.Incorrect function." when I insert a CD and ... A: Dudley, If you have functionality, you could just try running CHKDSK to see if you lost a file or ... | |
| dell laptop setup | 8/28/2009 |
| Q: I just bought a used Dell610 laptop from the company I work for. I recieved a Drivers Disk and an ... A: Steve, If the system hasn't been changed, you can do a full system recovery: Doing a System ... | |
| copying data to CD/DVD using Windows | 8/28/2009 |
| Q: I get a dialog box that says "Drive D: is not accessible.Incorrect function." when I insert a CD and ... A: Dudley, You may have lost functionality to the D: (CD/DVD) drive. Can you read files on any CD? ... | |
| Opening attachment | 8/27/2009 |
| Q: I occasionally get from a friend an attachment that is an EML file. When trying to open it, I get ... A: Steve, For unknown file extensions, go to Google.com and search for file extensions. This will ... | |
| Organize start menu | 8/27/2009 |
| Q: I have Windows XP SP2. My Start Menu/All Programs is a screen long. I would like to be able to (for ... A: Marie, Start -> My Computer Double Click 'c:\' Double Click 'Documents and Settings' You can do ... | |
| Audio | 8/26/2009 |
| Q: i tried to download a audio driver and it failed and said there was no device found. A: Weldmaster, You are probably tring to install the wrong audio driver so it doesn't see the device ... | |
| Operating System | 8/26/2009 |
| Q: I have an ACER laptop, model EXTENSA 5220 which came supplied with VISTA. It has an 80 GB hard drive ... A: Gordon, If it's Alt F10, hold the Alt key and hit the F10 key once a second after your hit the ... | |
| Sound driver | 8/25/2009 |
| Q: I cant install sound driver in my sony laptop which i formatted recently and installed windows xp ... A: Feroz, Here's a complete list of downloads: ... | |
| Internet connection. | 8/25/2009 |
| Q: I have an Acer laptop with Windows XP and a wireless card. Even though my internet connection shows ... A: Paul, Was the wireless connection already setup on this other laptop? If so, then you didn't find ... | |
| Internet connection. | 8/25/2009 |
| Q: I have an Acer laptop with Windows XP and a wireless card. Even though my internet connection shows ... A: Paul, Does your wireless have security? It can see it but maybe it can't get an IP address becuase ... | |
| Removing directories from a command prompt | 8/25/2009 |
| Q: I deleted all the files in 2 directories, but they still have . and .. directories. How do I delete ... A: Dan, . is the current directory, to delete it, back up a level and delete the folder you were in. ... | |
| Operating System | 8/24/2009 |
| Q: I have an ACER laptop, model EXTENSA 5220 which came supplied with VISTA. It has an 80 GB hard drive ... A: Gordon, You can install it on the other partition using the CD. Boot of the CD and it will ask you ... | |
| win xp | 8/24/2009 |
| Q: hai, i am using hp pavillion (DV4)notebook .i had reinstalled with xp and vista ultimate .i can't ... A: Selvam, It looks like you may have a Pavilion DV4, but that is still not enough to resolve your ... | |
| CD, DVD drives | 8/23/2009 |
| Q: I am using a Dell Dimension 2400 Windows XP. Two days ago all was fine but the nxt day I turned on ... A: Ann, The drivers for those drives are apart of the OS. We can try to repair the drive, if it ... | |
| unmountable_boot_volume | 8/21/2009 |
| Q: My desktop was shut down by holding power button, When i restarted i had the error for improper ... A: Terry, First check your systems boot order in the BIOS (system setup). To get to the BIOS, press ... | |
| # # Reboot and select proper boot device or insert boot media in ... | 8/21/2009 |
| Q: i always get that error when i start up my pc, what could be done to stop this error from displaying ... A: Jojo, Boot up with the WinXP CD in the drive, and go to the Recovery Console. At the command ... | |
| Norton 360 no longer automatically starts-up. | 8/20/2009 |
| Q: I have Norton 360 on a Windows XP system. Norton 360 used to start up automatically when I turned ... A: John, Look at the system service. Start -> Control Panel -> Administrative Tools -> Services Look ... | |
| Clean up the hard drive | 8/20/2009 |
| Q: I have an older system runing Windows XP. The computer has 2 internal physical hard drives C: and ... A: Stefan, You can definitely re-install Windows on just the C:\ drive without affecting the D:\ ... | |
| system volume information | 8/19/2009 |
| Q: what is system volume information ? this folder can be see in my d and e drive ................... ... A: Laksh, It's actually a part of System Restore; the tool that allows you to set points in time to ... | |
| Compaq | 8/17/2009 |
| Q: my parents disabled the wireless on my Presaio CQ60 the chip is still in my copmuter how do i get ... A: Jeremy, It all depends on what they did. If they disabled it, right click 'My Computer', drag down ... | |
| opening a document | 8/14/2009 |
| Q: I have a document where I keep all my passwords for different websites. I have been using it for ... A: Louie, It's possible their is a macro virus in the document. Try opening with notepad or wordpad. ... | |
| Problem unhiding files | 8/13/2009 |
| Q: I have recently stumbled upon a problema that I can't fix. I find it impossible to see the hidden ... A: Gabriel, It sounds like you found the correct setting: Start -> Control Panel -> Folder Options -> ... | |
| XP Home | 8/12/2009 |
| Q: I purchased an Acer One Netbook. It came loaded with XP Home. XP Home does not work with a client ... A: BJ, Windows is not like any other program becasue it's sets everything up for everyone else. You ... | |
| Doubts to create | 8/12/2009 |
| Q: I want to know how keyboards work?Like,if I press down arrow how does the cursor move down and if I ... A: Vivek, The character set has a decimal code like A = 41 in hexidecimal. Each key has their own ... | |
| Explorer.exe error | 8/11/2009 |
| Q: When I click the start menu and right click on Programs and click open or explore, I receive an ... A: Niki, First I think we need to check the hard drive: Check Disk Click Start -> Run and enter ... | |
| Windows XP Hangs at Startup | 8/10/2009 |
| Q: When I try to start up my desktop at home, it goes through the BIOS screen and windows loading ... A: Sam, I wonder if you profile has been corrupted. Try logging in as local administrator. If this ... | |
| Monitor | 8/8/2009 |
| Q: i have recently buyd the lcd monitor samsung p2350. on the advertizement paper it apears to be full ... A: Kobus, It looks like it is HD. See the specs on the monitor from Samsung (1920 x 1080): ... | |
| downloadind | 8/8/2009 |
| Q: can i download from a gateway computer which is windows vista to a compac which is xp. get xp ... A: Pam, Download is usually from a website. It looks like you are just copying files from one machine ... | |
| Computer turns itself on | 8/8/2009 |
| Q: My computer has been turning itself back on after shut down. It comes on every morning at 12:01:01, ... A: Martha, It looks like the 6009 is not causing the problem, it's reporting the reboot. We need ... | |
| Love that IE! | 8/8/2009 |
| Q: My computer has been really wonky since I downloaded and unloaded Windows IE 8. I now cannot even ... A: Diana, 1) If you are going to rebuild, it's best to use the Full Factory Recovery that your system ... | |
| set config aaplication error | 8/7/2009 |
| Q: I have Compaq Prisario c700 with Windows XP When I start my laptop I getting 2 pop-ups 1) SET ... A: Mahipal, First, I suggest trying to login as local administrator to see if your profile may have ... | |
| Blue screen of death | 8/6/2009 |
| Q: I get blue screen of death error message 0x00000050(0x8B000020, 0x00000000,0xB904E074, ... A: John, How old is your system? More importantly, your hard drive? It may be on it's way out. We ... | |
| CD, hang-up & name mistake | 8/5/2009 |
| Q: My desktop Dell is 3 1/2 years old. Windows XP Pentium 4 2.8 gHz 2 gb memory. Suddenly, everytime ... A: Val, To open a non-responsive CD/DVD drive, get a paper clip, straighten it, and insert into a ... | |
| DVD burner won't work! | 8/5/2009 |
| Q: I have an HP Pavillion 754n and since I've gotten this computer I have not been able to burn any ... A: Christian, It sounds like your problem is not the DVD burner, but what your are trying to burn. ... | |
| DVD burner won't work! | 8/5/2009 |
| Q: I have an HP Pavillion 754n and since I've gotten this computer I have not been able to burn any ... A: Christian, Did the burner come with the system? If so, you should have special software to write ... | |
| No audio | 8/4/2009 |
| Q: I have an onboard sound card . Driver C-Media AC97. It has suddenly quit. No sound. Under Device ... A: F.V., You can try to right click the unresolved items in device manager and click Update Driver. ... | |
| No audio | 8/4/2009 |
| Q: I have an onboard sound card . Driver C-Media AC97. It has suddenly quit. No sound. Under Device ... A: Franco, Your drivers need to be resolved, noted by the yellow ! or ?. Checking Drivers Right ... | |
| Window Explorer Error | 8/3/2009 |
| Q: When I right click on desktop, Window explorer gives error and then closes. This happens even if I ... A: Hridey, What version of IE are you using? You can try upgrading to the latest IE 8.0: ... | |
| dvd burning | 8/2/2009 |
| Q: i was wondering why dvd read-write drives never burn data to a dvd disc without the use of special ... A: Abby, Windows Media Player can be used to burn both: ... | |
| USB drivers | 7/30/2009 |
| Q: Two weeks ago (July 17, 2009) I bought an iPod. I connected it to my usb port and it didn't show up. ... A: Rocio, Install all of these: Applications: Sonic Solutions – Application; Digital Media V7 ... | |
| HELP | 7/30/2009 |
| Q: My volume control will not work---keeps saying enable active mixers and what if there are none, how ... A: Deanna, Volume: Depending on if your have a laptop or desktop you can have multiple places that ... | |
| Lost password. Will not load. | 7/29/2009 |
| Q: My friends son has forgotten his log on pass word. They do not know much about computers. I know ... A: Jerry, Try logging in as local administrator. Do not use Safe Mode, not needed. If you can login, ... | |
| administrator priviliges | 7/29/2009 |
| Q: This is a follow up question to your last response to me yesterday (the site would not allow me to ... A: Matt, Are you sure you have the right driver for your machine and OS? What is your machine make ... | |
| USB drivers | 7/28/2009 |
| Q: Two weeks ago (July 17, 2009) I bought an iPod. I connected it to my usb port and it didn't show up. ... A: Rocio, Your drivers are here: ... | |
| USB drivers | 7/28/2009 |
| Q: Two weeks ago (July 17, 2009) I bought an iPod. I connected it to my usb port and it didn't show up. ... A: Rocio, You need to install all your latest System Software and Drivers. The problem is the USB ... | |
| Windows XP Home Edition problem? | 7/28/2009 |
| Q: I am using a program to program messages into LED signs. The program is not opening in a ... A: Cliff, Well, like I said last time we can install the latest JAVA to see if this is what the ... | |
| administrator privileges | 7/27/2009 |
| Q: I recently had to send my computer to a local repairer after windows failed (assume a virus) On its ... A: Matt, You can create a new account and give it administrative rights. Creating a Login/Profile ... | |
| administrator privileges | 7/27/2009 |
| Q: I recently had to send my computer to a local repairer after windows failed (assume a virus) On its ... A: Matt, Do not login in Safe mode. Safe mode doesn't load/install all the functionality you may ... | |
| Downloading 1 particular site. | 7/26/2009 |
| Q: Switched from windows me to xp, I have problem downloading the California Lottery site. There is ... A: Sam, Automatically is the default. Temporary internet files are used so that when you go back to a ... | |
| error message at startup | 7/26/2009 |
| Q: I have an older dell computer. this morning I went to start it up after only being turned off for a ... A: Lance, Hopefully you made recovery CD's when the CD was new. If not you can call Dell support and ... | |
| Dell Inspiron 1200 Laptop | 7/24/2009 |
| Q: What steps do I need to take, when I travel with my computer out of town, to another state, in order ... A: Arnold, You shouldn't need to do anything. To connect to the internet, just plug in the ethernet ... | |
| Favorites in XP | 7/24/2009 |
| Q: I asked you a simple question that another "expert" couldn't answer, and I got a rude answer. I am a ... A: Michael, I think you have Favorites mixed up. Windows Explorer Favorites are links to websites ... | |
| administrator privileges | 7/23/2009 |
| Q: I recently had to send my computer to a local repairer after windows failed (assume a virus) On its ... A: Matt, You need to find out your administrator password. Every system has one. You won't be able ... | |
| Task scheduler | 7/22/2009 |
| Q: I could run files created with the Mousetamer program by using the task scheduler in Windows 2000. ... A: Richard, My first thoughts were that the program didn't support Windows XP, but I check the site ... | |
| windows xp resetting to blue screen and keeps doing this | 7/22/2009 |
| Q: I am getting the windows xp screen than black screen and than blue screen. It just keeps doing this ... A: Michelle, It could be your motherboard forcing the reboot or your hard drive. Does it stop and ... | |
| XP home, Cubase, MOTU Ultralite, Audio Interrupts | 7/22/2009 |
| Q: I'm running win xp home on an HP A1410n 3GB RAM, with Cubase 4 Studio, and a MOTU Ultralite Firewire ... A: Tom, I Googled MPSampleSubmission and found out it looks like it's related to Windows Defender. Do ... | |
| 5033 | 7/21/2009 |
| Q: Greetings from bali, I've just re-installed a dictionary program after recovering the laptop from ... A: Garry, 1) You drivers may be resolved, but if they are not the latest, I have seen some really ... | |
| Downloading 1 particular site. | 7/21/2009 |
| Q: Switched from windows me to xp, I have problem downloading the California Lottery site. There is ... A: Sam, I'm wondering if this site uses cookies that you are not allowing or activeX that isn't ... | |
| INSPIRON 1200 LAPTOP | 7/20/2009 |
| Q: My key boards left clicker does not open desktop icons. I need to go to the right clicker and select ... A: Arnold, You don't need a mouse to operate the computer. You use the windows key to get the start ... | |
| Replacing System Files | 7/20/2009 |
| Q: I recently have had some system files become corrupted. Or at least, that's what I believe the ... A: Justin, Please read and follow the directions, It's For Dell use Control F11 As for burning ... | |
| Replacing System Files | 7/19/2009 |
| Q: I recently have had some system files become corrupted. Or at least, that's what I believe the ... A: Justin, Yes, 3.78GB Unknown Partition is your recovery. Follow the directions: Hit the power ... | |
| Replacing System Files | 7/19/2009 |
| Q: I recently have had some system files become corrupted. Or at least, that's what I believe the ... A: Justin, You can run a CHKDSK to check your drive and it may fix some files. But, you will probably ... | |
| Adding or removing cookies in my computer | 7/19/2009 |
| Q: How do I add or remove the cookies in my computer? Some web sites state that I must add cookies to ... A: Angie, To Delete Cookies: Start -> Control Panel -> Internet Options Click the Delete... Button in ... | |
| 5033 | 7/17/2009 |
| Q: Greetings from bali, I've just re-installed a dictionary program after recovering the laptop from ... A: Gary, How did you install it? Did you use the original CD? It sounds like the you may have ... | |
| Administrator privileges | 7/17/2009 |
| Q: When I try to install a program, I get the message "you do not have sufficient privileges to install ... A: Walt, This may be a catch 22 if you don't have the administrator password. You probably don't have ... | |
| Windows XP Home Edition problem? | 7/17/2009 |
| Q: I am using a program to program messages into LED signs. The program is not opening in a ... A: Cliff, There are a couple of ways for this failure. One is an older program which doesn't include ... | |
| Registry Mechanic removal | 7/15/2009 |
| Q: I have a PC running Windows XP completely up to date and running smoothly.I have for some years been ... A: Jim, Regedit: Start-> Run and type regedit Control F for find I would search for Mechanic, note ... | |
| Registry Mechanic removal | 7/15/2009 |
| Q: I have a PC running Windows XP completely up to date and running smoothly.I have for some years been ... A: Jim, My guess is you need to remove the product using add/remove programs. Then delete the install ... | |
| Hewlett Packard HP7550 Printer/Windows XP Printing problem | 7/14/2009 |
| Q: My HP7550 Hewlett Packard printer is connected to my Sony VGN-FE31M Laptop (Windows XP professional ... A: Roger, I assume you are using this driver if your printer is an all-in-one: ... | |
| Highlight/printing problem | 7/14/2009 |
| Q: I am using Microsoft picture and fax viewer to highlight parts of my report. When I print on my HP ... A: Cory, I think you don't have the correct printer drivers installed. It should be in this list. ... | |
| Folders in E drive is not visible | 7/13/2009 |
| Q: I reinstalled XP due to System.ini file corrupt. Now the folders and files in one of the drive ... A: Rax, The Drive name can be changed at any time. Start -> My Computer Right Click the Drive and ... | |
| Computer Crash | 7/13/2009 |
| Q: Computer error message was that windows couldn't start/run because of a missing or corrupt file. My ... A: Barb, My apologies! Most recovery CD's recover your system to factory contents or new condition. ... | |
| installing ethernet drivers | 7/12/2009 |
| Q: everytime i try to install the drivers using the setup or the new hardware wizard the setup goes to ... A: Tiago, I wonder if you have administrative rights? Could you try while logged in as local ... | |
| Blue files with names that start with $ | 7/11/2009 |
| Q: I have a ton of files on my hard drive in the windows directory and are blue with the first ... A: Steve, These files are archives of installs. They are used if you were to back out a fix. They ... | |
| Cd/DVD Rom issues | 7/11/2009 |
| Q: I have a Hp a1230n desktop Windows XP. I have tried to install a pc game (sims 2 ) into this ... A: Nicole, My guess is the drive you are putting the DVD in is a CD drive. It's older and can't read ... | |
| Computer maintenance-disc space | 7/11/2009 |
| Q: I need to recover disc space. I run XP pro on a computer a friend's son put together for me a year ... A: Keith, First you should check disk management to see what you physically have in your system. You ... | |
| Confused about pwds | 7/10/2009 |
| Q: Where does Win XP store windows logon user passwords? Also, if I'm logged on a network domain at ... A: Richard, Your passwords and account settings are stored in c:\windows\system32\config\sam. It's in ... | |
| Dialup link drops often | 7/9/2009 |
| Q: Tom: I have a 56KB dialup line with XP. I am experiencing the line droping rather often. I have no ... A: Nicholas, My guess is you don't have the latest modem drivers. On that note, it's probably a good ... | |
| Volumes on disk management missing | 7/8/2009 |
| Q: I'm having two problems with a PC that I think are related. One is that there are no volumes on the ... A: Alec, I have never seen this either. My guess is either your registry or OS is corrupted. The ... | |
| Virtual Memory/Improper Shut Down/svchost.exe. | 7/7/2009 |
| Q: I've read rave reviews on how you help other in their Windows XP problems. Im currently getting ... A: Sharla, You might have missed this in all the info I gave you: Downloading Drivers Go to your ... | |
| reformat | 7/7/2009 |
| Q: I need to reformat the main drive - C drive - too many mistakes... I tried to do it as I was ... A: Gabe, If you are using the original hard drive that came with your laptop, then it should work. ... | |
| MISSING TEXT IN STARTUP MENUS | 7/6/2009 |
| Q: FAVORITES,CONTROL PANEL OR DOCUMENTS. The menu shows icons only-no text. I have run Symantec and ... A: Robert, Sorry for the delay. This is not a typical problem and there's no information about it ... | |
| Dell Inspiron 8600 Screen Bad? | 7/6/2009 |
| Q: I think I have a bad LCD. The laptop boots fine but the only thing I see on the screen are some ... A: April, I agree that it is probably your monitor. It is possible that it's the LCD inverter. I see ... | |
| Problems after Reinstalling OS | 7/6/2009 |
| Q: HOw are you? You helped me before with some issues.And here I am with some more issuues. Yesterday ... A: Ramya, When I click Download now, I get the option to install or don't install. If I click ... | |
| Problems after Reinstalling OS | 7/6/2009 |
| Q: HOw are you? You helped me before with some issues.And here I am with some more issuues. Yesterday ... A: Rayma, Install these: RecordNow Software ... | |
| MISSING TEXT IN STARTUP MENUS | 7/5/2009 |
| Q: FAVORITES,CONTROL PANEL OR DOCUMENTS. The menu shows icons only-no text. I have run Symantec and ... A: Robert, I'm wondering if your profile is corrupted. Try logging in as the local administrator. If ... | |
| Dell Inspiron 8600 Screen Bad? | 7/5/2009 |
| Q: I think I have a bad LCD. The laptop boots fine but the only thing I see on the screen are some ... A: April, There is no problem downgrading or upgrading the monitor. It looks like the monitor is ... | |
| Can't delete zip files | 7/5/2009 |
| Q: Recently, zip files are not getting deleted when I select and use DELETE button or select and use ... A: Sukhen, My first thought is access rights. Can you try to delete them as local administrator? ... | |
| Virtual Memory/Improper Shut Down/svchost.exe. | 7/4/2009 |
| Q: I've read rave reviews on how you help other in their Windows XP problems. Im currently getting ... A: Sharla, I believe your virtual memory message is a side effect of another problem. svchost.exe is ... | |
| brightness/contrast | 7/2/2009 |
| Q: During video viewing on all applications (DVD, Youtube, Netflix, VLC), the screen is far too dark ... A: Everett, Since this is the way the system was when it was purchased, there may not be anything you ... | |
| Actually its Vista Tom | 7/2/2009 |
| Q: When I stated out I was using mostly 98. I happenes to like. Then I bought a new computer w/ Vista ... A: Kirby, There are many ways to stop services from automatically starting. 1) Cleanout (delete) the ... | |
| blocking websites | 7/2/2009 |
| Q: I want to block our home pc from accessing certain websites but dont want my family to know I am ... A: James, I suggest marking these sites as restricted which forces strict security on them. They are ... | |
| XP home, Cubase, MOTU Ultralite, Audio Interrupts | 6/30/2009 |
| Q: I'm running win xp home on an HP A1410n 3GB RAM, with Cubase 4 Studio, and a MOTU Ultralite Firewire ... A: Tom, This is a hard one to analize, harder without a system. Check your event logs to see if there ... | |
| BIOS | 6/30/2009 |
| Q: I'm attempting to update my BIOS, after I reinstalled windows xp, but every time I download it and ... A: Michael, From what I found it sounds like your battery on the motherboard is dead or dying. You ... | |
| iTunes/XP Problem | 6/28/2009 |
| Q: I really hope you can help me with this problem. I'm not sure what I did but for some reason my ... A: Emma, You need administrative privaledges to be able to install and remove software. Please verify ... | |
| Sound doesn't work | 6/28/2009 |
| Q: We have a Canon camcorder, and a while back, when I plugged it into my computer with a firewire ... A: Robin, First some clarification: reboot is when you have your system turn off and on ... | |
| Microphone and sound card settings. | 6/27/2009 |
| Q: I have a microphone plugged into the pink port at the back of my PC that is running Win XP Home. I ... A: Richard, The setting look good. I'm wondering why certain things are grayed out. Is the ... | |
| System Configuration Utility | 6/27/2009 |
| Q: I have a Toshiba Satellite A110. I am in the MSCONFIG System configuration Utility and was wondering ... A: Michael, This question is too open ended. Every system has different lists depending on the ... | |
| Microphone and sound card settings. | 6/26/2009 |
| Q: I have a microphone plugged into the pink port at the back of my PC that is running Win XP Home. I ... A: Richard, The setting look good. I'm wondering why certain things are grayed out. Is the ... | |
| installing windows xp from hdd | 6/26/2009 |
| Q: i have a samsung (model p25)laptop and its optical drive dosent work how can i install xp in its ... A: Mohsin, Go into Setup/BIOS and look to see if the system sees the CD/DVD drive. If so, set your ... | |
| Microphone and sound card settings. | 6/24/2009 |
| Q: I have a microphone plugged into the pink port at the back of my PC that is running Win XP Home. I ... A: Richard, Should I have “HD Audio rear input” selected as the Default device for sound recording? ... | |
| Slow System | 6/24/2009 |
| Q: I have a 2 year old laptop (Dual Core, 1.73 GHz, 1gig RAM). It is very slow on start-up and opening ... A: Ray, It is likely because your registry is obese. Your best solution is to save your data to an ... | |
| Sound doesn't work | 6/20/2009 |
| Q: We have a Canon camcorder, and a while back, when I plugged it into my computer with a firewire ... A: Robin, My guess is when you plug the camcorder in, the system installs drivers for it, and that ... | |
| Trojans | 6/20/2009 |
| Q: I'm approaching the end of my reinstallation of Windows XP having endured a rather nasty trojan ... A: Dave, Well my approach is totally different than yours. We use Symantec and that's it. Keep your ... | |
| Repairing corrupt registry | 6/20/2009 |
| Q: About a week ago my XP registry got corrupted to point that my system would not boot (even in ... A: Barry, No one wants to play with the registry for this very reason. There aren't a lot of people ... | |
| BIOS Problem | 6/19/2009 |
| Q: I turned my system on and I found my system not passing BIOS setup at boot up.WHat Should I do.I am ... A: Ramya, Your system is not passing the BIOS because it has no valid path. So either your boot order ... | |
| Outlook Express | 6/18/2009 |
| Q: My wife's computer running Windows XP has stopped downloading mail from the server. If she switches ... A: Richard, There are 6 sides to most boxes, but Windows XP doesn't have any sides. You must be ... | |
| Backup Files | 6/18/2009 |
| Q: I had been using my computer for two years and it was working fine with excellent performance. Few ... A: Pablo, With a little help from your friends. You should remove your hard drive from the system, ... | |
| Window Explorer Error | 6/17/2009 |
| Q: When I right click on desktop, Window explorer gives error and then closes. This happens even if I ... A: Hridey, Desktop? Right click anywhere on your desktop where there are no icons? If IE gives you ... | |
| Having trouble deleting a file from desktop | 6/16/2009 |
| Q: Hey tom, I am running windows XP home edition. I have some files on my desktop that when I try to ... A: Bob, It's likely the file system is a little confused. Let run CHKDSK to check the disk integrity ... | |
| compaq v2000 wont boot | 6/15/2009 |
| Q: my laptop stopped booting i tried to reinstall but it wouldn't read the xp disk computer store said ... A: Tiffany, The boot order should be CD, then Hard Drive. If that's the order you set and you are ... | |
| HELP!!!! PLEASE!!!!! | 6/15/2009 |
| Q: )I was on facebook the other night when suddenly my computer was under attack from virus's & trojan ... A: Rachel, You are probably best to rebuild the system from scratch. A lot of these virus's are real ... | |
| system restore gone | 6/15/2009 |
| Q: i got a virus or something and it has messed with pretty much everything. I have lost my sytem ... A: Stacey, You are probably best to rebuild the system from scratch. A lot of these virus's are real ... | |
| XP log on | 6/14/2009 |
| Q: I brought home a computer from work. I changed it from being a member of a domain to a workgroup, ... A: Kris, Tough spot. You were logging into the system before on the domain and now that you removed ... | |
| windows xp | 6/13/2009 |
| Q: I bought a dell laptop with windows vista. I later on installed windows xp but no sound is heard ... A: Owale, You probably have to install all your drivers manually: Checking Drivers Right click “My ... | |
| Window's Vista | 6/12/2009 |
| Q: In window's Vista,which option allows you to view the type and size of your file? A: Christina, Double Click 'My Computer' Double Click C: Click View -> Details This will change that ... | |
| Internal Fan settings | 6/11/2009 |
| Q: My question is, where are the settings for the Internal fans? The fans come on when the computer is ... A: Sam, There are NO settings for system fans. They turn on when the system gets hot, via a ... | |
| Startup Questions | 6/10/2009 |
| Q: My Dell 8200 Dimension computer w/Windows XP has been getting slower and slower these last few ... A: Hank, Sorry for the delay, but I had some tough questions that I had to do some research for and ... | |
| Probs copying to DVD+R | 6/10/2009 |
| Q: I am trying to copy photos from my laptop to archive onto a DVD+R using the DVD/CD-RW Drive (D:) ... A: Jenee', Possibly because I have some T60's here with DVD ROMs (Read Only Memory). If It is ... | |
| Probs copying to DVD+R | 6/10/2009 |
| Q: I am trying to copy photos from my laptop to archive onto a DVD+R using the DVD/CD-RW Drive (D:) ... A: Jenee', Most of my IT experience is using IBM laptops! To write to a CD or DVD you need to use ... | |
| Laptop left click trouble | 6/9/2009 |
| Q: I have a DELL LATITUDE C600 laptop running XP pro. it has a button mouse in the keyboard with right ... A: Rick, I recommend updating all your system software and drivers. Downloading Drivers Go to your ... | |
| No Sound problem | 6/9/2009 |
| Q: My husband was removing some programs from control panel yesterday.I think he accidentally removed ... A: Ramya, I believe your sound drivers need to be installed: Checking Drivers Right click “My ... | |
| windows xp | 6/9/2009 |
| Q: i have an acer travelmate 2310,and just had to replace the hard-drive,now i need to install ... A: Teeb, I recommend calling support and informing them that you hard drive died and you need recovery ... | |
| control panel missed | 6/9/2009 |
| Q: control panel is missed. how i can recover control panel in windows xp? give me to solve to the ... A: Sudhakar, I wrote up some instructions on setting the control panel so it shows up in the Start ... | |
| Temp files | 6/9/2009 |
| Q: 3 days ago after I did Search *.TMP and deleted all the temp files that were not deleted by XP Home ... A: Gabe, I have a problem with blindly deleting files, even TMP files. I loaded a new system and ... | |
| Dual Booting question | 6/8/2009 |
| Q: I'm dual booting Vista and Windows 7. How do I get Windows 7 to see my Vista programs. Please ... A: Michael, My first thought is WHY? Beside that, NO... Each boot needs it's own copy of the ... | |
| Stupid notice | 6/8/2009 |
| Q: Each time I open my 'D' drive I receive the notice "Windows cannot find ... A: Kenneth, Thanks for the info. The only thing I can figure out of all this is when your rebuilt ... | |
| Windows | 6/8/2009 |
| Q: In my desktop computer I have windows XP home edition, and in my laptop I have Windows Vista home ... A: Sam, The only Microsoft product here is Vista Ultimate. XP Ulitmate and the Black Editions get NO ... | |
| Stupid notice | 6/8/2009 |
| Q: Each time I open my 'D' drive I receive the notice "Windows cannot find ... A: Kenneth, Is your D: Drive the cd/dvd? Is there anything in the drive? The problem with this drive ... | |
| Windows XP has shut down. | 6/7/2009 |
| Q: I have not installed new software nor hardware, what can I do to get windows started again? Help! ... A: Alejandro, It sounds like your hard drive is having problems. If you can get it to boot or boot in ... | |
| photos screenserver | 6/7/2009 |
| Q: my photos screen server is mysing in my menu of screen servers. how i can it install again??? it is ... A: Milan, I'm having trouble figuring out what you are looking for; this is my guess. Check out this ... | |
| no sound | 6/6/2009 |
| Q: Last night an automatic update downloaded in my Windows XP. Since then, there is no sound from the ... A: Peter, You probably need to re-installed your sound drivers. Checking Drivers Right click “My ... | |
| "Remove disks or other media" error message.. | 6/6/2009 |
| Q: I have installed Media Portal and am trying to run it on my Win XP Home machine. I have service pack ... A: Richard, I'm happy to hear the problem is resolved. I'm sorry that I'm not the right person to ask ... | |
| Can't connect to the internet | 6/6/2009 |
| Q: I've tried all the following steps and still can't connect to th einternet, can you give me anymore ... A: Diogo, It looks as thought you got me confused with someone else, but these are my thoughts: My ... | |
| "Remove disks or other media" error message.. | 6/5/2009 |
| Q: I have installed Media Portal and am trying to run it on my Win XP Home machine. I have service pack ... A: Richard, I'm not at work currently and would like to try all of this for myself. I have access to ... | |
| Configure my Router | 6/5/2009 |
| Q: My AT&T DSL modem was repaced today and I have to reconfigure my D-Linc router to allow my two XP ... A: Mitch, There are no hardware specs here, so I found instructions that I think will help you. ... | |
| help =/ ... is there any way ... ? | 6/4/2009 |
| Q: um i was turning on my computer, and it said that this file : <Windows root>system 32hal.dil was ... A: Lynn, It's hard for anyone to say, but if I recovery was started, I do not think it would be a good ... | |
| missing file windows root\system32\hal.dll. | 6/3/2009 |
| Q: i have done the pc recovery using f11 and it said it was succesful. but it still wont start ... A: Seth, It sounds like your hard drive is junk. The best way to check is power the system and enter ... | |
| help =/ ... is there any way ... ? | 6/2/2009 |
| Q: um i was turning on my computer, and it said that this file : <Windows root>system 32hal.dil was ... A: Lynn, So you need to introduce yourself to the stranger. It looks like you lost all your data. ... | |
| gateway notebook | 6/2/2009 |
| Q: I've been trying to reboot using f8 trying to start in safe mode but it won't let me an alarm sound ... A: Tammy, Boot it? You were trying to get into Safe Mode... To boot it, just power it. It will ... | |
| gateway notebook | 6/2/2009 |
| Q: I've been trying to reboot using f8 trying to start in safe mode but it won't let me an alarm sound ... A: Tammy, I found Gateway information confirming F8 for Safe Mode: ... | |
| help =/ ... is there any way ... ? | 6/1/2009 |
| Q: um i was turning on my computer, and it said that this file : <Windows root>system 32hal.dil was ... A: Lynn, Well, it depends on what you did. You could have done a full system recovery and rebuilt the ... | |
| severe problem | 6/1/2009 |
| Q: I have a Desktop with XP Home, Service Pack 3 and with 736 MB RAM. All has been running really well ... A: Steen, I have also had issues with IE 8.0 when I upgraded. I had to remove it as well. Now this ... | |
| Toshiba A105-S4344 battery problem | 6/1/2009 |
| Q: Using XP SP3 BIOS 6.0 High Cap Battery. I must have removed the battery while the system was ... A: Jim, I question the new battery. Where did you get it? Does it look like the contacts are in the ... | |
| severe problem | 6/1/2009 |
| Q: I have a Desktop with XP Home, Service Pack 3 and with 736 MB RAM. All has been running really well ... A: Steen, 1) You should NEVER move, create, delete files when doing a defrag. 2) Why jkDefrag when ... | |
| icon problems | 5/30/2009 |
| Q: all my desktop icons open with the same program(itunes) and when i click start they also all have ... A: Rafael, Login using the local administrator account. You only needed Computer Management if you ... | |
| icon problems | 5/30/2009 |
| Q: all my desktop icons open with the same program(itunes) and when i click start they also all have ... A: Rafael, You may have been hit with a virus. You may just have a corrupt profile. That's the ... | |
| contents of window disappears when I move it | 5/29/2009 |
| Q: Took laptop in for virus removable and now my laptop acts differently in certain aspects. Before, if ... A: Don, Thanks for filling me in. I want to know when the fix works. Sometimes I know for sure, but ... | |
| Computer won't let me do a system restore | 5/29/2009 |
| Q: I was trying to watch a tv show on the internet, and it asked me to download some thing to watch it. ... A: Eric, It sounds like the virus infected your restore capability. Time to save your data and do a ... | |
| no sound. | 5/29/2009 |
| Q: a while back i had to wipe my computer and start all over again, thanks to viruses. in the process i ... A: Molly, You are missing the audio driver. I recommend updating all your Windows software, System ... | |
| MS Config on Windows xp keep appearing | 5/29/2009 |
| Q: My name is anita. I have this computer which the ms config keep reappearing everytime i restart the ... A: Anita, It sounds like someone modified your startup. If not, then maybe the software got messed ... | |
| contents of window disappears when I move it | 5/29/2009 |
| Q: Took laptop in for virus removable and now my laptop acts differently in certain aspects. Before, if ... A: Don, I didn't find any settings or options for this functionality. I do know that if you right ... | |
| Web Printing | 5/28/2009 |
| Q: Everytime I try to print a web page using firefox, firefox crashes; I have had no problem at all, ... A: Lawrence, I have a couple of suggestions: Re-install Firefox to see if there is any difference ... | |
| date and time troubleshooting | 5/28/2009 |
| Q: The date and time in my pc is showing 31.12.2001,11.14 PM since last fortnight. I changed it through ... A: Raj, Before you do anything drastic like that, let's make sure the system has the latest software ... | |
| Windows XP - " Framing Error" | 5/28/2009 |
| Q: I have a high performance programmable fuel injection system installed on a custom motorcycle. There ... A: Doug, Contact support for the program you purchased that isn't working. This isn't a typical ... | |
| start up nightmares | 5/27/2009 |
| Q: I am wondering why when I try to (running task manager)to stop service/process it will stop & then ... A: Nikki, I know Vista has new functionality, but for the most part will operate like XP. I have ... | |
| question marks | 5/26/2009 |
| Q: I'm getting question marks and funny characters in file & folder names and in song tags written in ... A: Angelo, I'm having a little trouble following because you are talking about 4 different systems. ... | |
| installshield | 5/25/2009 |
| Q: I am trying to load the print shop and it wont install it says I am missing installshield so I ... A: Rose, You can save you data and rebuild the system. Most systems have a recovery partition on the ... | |
| Lost power and unexpected windows xp shut down | 5/24/2009 |
| Q: Yesterday my neighborhood had 2 mayor power shut downs and unfortunately I was working on my PC. ... A: Roberto, It sounds like we should run a check disk to check and fix the file system. Check Disk ... | |
| start up nightmares | 5/24/2009 |
| Q: I am wondering why when I try to (running task manager)to stop service/process it will stop & then ... A: Nikki, I'm not sure what you are seeing. I look in Services and Task Manager and there's no ... | |
| Lost power and unexpected windows xp shut down | 5/24/2009 |
| Q: Yesterday my neighborhood had 2 mayor power shut downs and unfortunately I was working on my PC. ... A: Roberto, What OS are you using? If doesn't sound like windows because it's pretty resilient. If ... | |
| slow/freeze | 5/23/2009 |
| Q: I've asked this question already but I'll run it by you as well. Periodically, when I click on, ... A: Everett, I always recommend installing the latest drivers. We should start there: Downloading ... | |
| date and time troubleshooting | 5/23/2009 |
| Q: The date and time in my pc is showing 31.12.2001,11.14 PM since last fortnight. I changed it through ... A: Raj, It sounds like you have replaced the battery on the motherboard. Did you set your date and ... | |
| Windows XP | 5/22/2009 |
| Q: Windows will not shut down on the first try. The Windows is shutting down screen comes up for a ... A: Ruth, I assume you are the same Ruth that found her own resolution: I went to start-control ... | |
| restore | 5/21/2009 |
| Q: what should i do if i want to remove all the installed software in my computer, i mean return it to ... A: Ann, I'll give you the instructions to recover your system. It will have the MS Office only if it ... | |
| Laptop will not logon to any User | 5/21/2009 |
| Q: The Toshiba laptop with XP Professional will not log on past the user name. The monitor does not ... A: Linda, I'm repeating to make sure I have everything clear. The laptop monitor is broken and you ... | |
| usb 2 error | 5/20/2009 |
| Q: Haven't seen this question from anyone else. Have usb 2.0 (yes shows as enhanced in system drop ... A: Serenity, 1) You say "device manager says I have the correct usb loaded". Device manager shows ... | |
| Software questions | 5/19/2009 |
| Q: Sorry, this might not be considered to be in the right section as I could not find anything else on ... A: Jeff, Sorry for the late response. I hsve searched and see this is a fairly popular unit. The ... | |
| my windows xp wont start up | 5/19/2009 |
| Q: my laptop is a toshiba m105 series my os is xp home edition the computer is approx 4 years old ... A: Chuck, YES, make sure the drive works. NO to purchasing a recovery CD. You should be able to get ... | |
| my windows xp wont start up | 5/19/2009 |
| Q: my laptop is a toshiba m105 series my os is xp home edition the computer is approx 4 years old ... A: Chuck, Of course you have options. My first thought is your hard drive died and that's why it ... | |
| stop error screen | 5/18/2009 |
| Q: ram 1gb ddr2,120gb storage) after several hours of using my laptop, a stop error screen appears ... A: Aejae, Some program that was running halted. Stopped running because it had invalid information. ... | |
| Windows XP | 5/18/2009 |
| Q: Windows will not shut down on the first try. The Windows is shutting down screen comes up for a ... A: Ruth, Was SP3 already installed? If so, remove it and re-install. If it was already there, you ... | |
| Apple IIe | 5/18/2009 |
| Q: i recently acquired a WORKING apple IIe with two (2) 5.25 floppy diskette drives. i do not know if ... A: Mike, I checked EBAY and have google'd it. The only way this system is worth anything is if you ... | |
| Windows XP | 5/18/2009 |
| Q: Windows will not shut down on the first try. The Windows is shutting down screen comes up for a ... A: Ruth, I don't know which version of XP you are running. I recommend upgrading to SP3 with all the ... | |
| adding RAM | 5/18/2009 |
| Q: I have a compaq presario SR1610NX pc which has an AMD 3200+ processor, 1.79GHz. It originally came ... A: Cliff, System restore is used to help reset your system to a previous state. So if you mess with ... | |
| internet explorer | 5/17/2009 |
| Q: When I try to open my internet explorer it will come up and then shut back down, I can not get on ... A: Shavon, I recommend re-installing IE 7.0 or IE 8.0. You probably lost a file extent or a link to ... | |
| Back up Outlook Contacts? | 5/16/2009 |
| Q: I use XP and Outlook for contactsd (not for email--I use Outlook Express--but for phone dialing). ... A: Steve, In Outlook Hit Control 3 to enter Contacts File -> Import and Export… Export to a File Comma ... | |
| adding RAM | 5/16/2009 |
| Q: I have a compaq presario SR1610NX pc which has an AMD 3200+ processor, 1.79GHz. It originally came ... A: Cliff, I imagine your slow down is from System Restore being set on. Checking System Restore ... | |
| windows xp memory | 5/16/2009 |
| Q: When I try to open my email outlook express freezes and will not do anything. Windows says it may ... A: D.P. I have a problem with lack of memory since it worked before. What version of XP are you at? ... | |
| screen | 5/15/2009 |
| Q: my windows display is to big for the screen icons cant be clicked on as they are hidden help ... A: Frank, My guess is there are two possibilites, you screen settings or the wrong video driver. ... | |
| Virtual memory | 5/14/2009 |
| Q: I have Win XP Pro. Ever so often a balloon appears in the lower right hand pane of Windows saying ... A: Charles, Your system is saying it is running low on RAM at times. This is probably because you ... | |
| Windows Shortcut error | 5/13/2009 |
| Q: Hey Tom, Here's a weird one for you... I put shortcuts on my desktop to commonly used folders and ... A: Dave, I'm not sure of what you are trying to tell me. It may have to do with the fact that I can't ... | |
| Follow up to: Major virus problem with Winows XP SP3 | 5/13/2009 |
| Q: Tom, I'm sure there is a valid reason for the system to not allow me to ask an additional follow up ... A: Rich, Full Factory Recovery, I assume none of those software poackages existed when you purchased ... | |
| running search in windows | 5/13/2009 |
| Q: every time i run search in windows xp my computer runs for about one minute and then it locks up and ... A: M, (don't want anyone to know?) You may have a problem with your file system. Run CHKDSK to ... | |
| Windows XP svc pack 3 download issue | 5/13/2009 |
| Q: I recently downloaded windows xp svc pack 3 to a disc and then downloaded it to my Dell laptop. My ... A: Frank, The error indicates that something was running and when SP3 rebooted, it forced the process ... | |
| Major virus problem with Winows XP SP3 | 5/12/2009 |
| Q: I am trying to solve what is obviously a virus/Trojan problem that is not being recognized by ... A: Rich, Your recovery partition is probably this one: BasicFAT32 Healthy(Unknown Partition)3.69GB ... | |
| virus | 5/12/2009 |
| Q: I have a Dell laptop running XP. Just recently a Trojon Vundo has been located on my computer ... A: Jevon, The protection sites like Macafee and Symantec are the best sites for virus and trojan ... | |
| Major virus problem with Winows XP SP3 | 5/12/2009 |
| Q: I am trying to solve what is obviously a virus/Trojan problem that is not being recognized by ... A: Rich, Your original problem was/is the virus. You did a repair, not a full factory recovery. ... | |
| Monitor Flickering - Case Closed | 5/12/2009 |
| Q: Tom, I purchased a new video card and that solved the problem. Thanks again for trying. A: Billy, Thanks for letting me know the fix. I need to keep track of problem status because it shows ... | |
| blue screen of death | 5/11/2009 |
| Q: Dell Dimension windows XP home, got blue screen. Wiped hard drive, began to install XP Home got it ... A: Dan, From what Iread it looks like a problem with your BIOS. You should install the latest BIOS as ... | |
| XP start up problems | 5/11/2009 |
| Q: My PC loaded with XP developed a boot problem. I used my re-install disk to repair XP. It will now ... A: LoisAnn, Try using another profile when logging into your system to see if your see menus there. ... | |
| Screen Jittering - Part Deux | 5/11/2009 |
| Q: Tom, We may have celebrated a bit too early as the problem has come back, albeit slightly modified. ... A: Billy, I know about the leaky capaitors on your video card. You didn't answer a lot of my ... | |
| Major virus problem with Winows XP SP3 | 5/10/2009 |
| Q: I am trying to solve what is obviously a virus/Trojan problem that is not being recognized by ... A: Rich, All very good questions. My guess is, if your can't get into the BIOS, then maybe they ... | |
| XP start up problems | 5/10/2009 |
| Q: My PC loaded with XP developed a boot problem. I used my re-install disk to repair XP. It will now ... A: LoisAnn, It sounds like the repair DID NOT work. It did not fix your problem. You need to recover ... | |
| Screen Jittering - Part Deux | 5/10/2009 |
| Q: Tom, We may have celebrated a bit too early as the problem has come back, albeit slightly modified. ... A: Billy, Check your connections. Monitor to board, reseat the board. Does the board fasten with a ... | |
| Remote Desktop Vista to XP Home | 5/9/2009 |
| Q: Got another one for you that I was unable to figure out. Google'd the usual suspects and followed ... A: Billy, I thought I answered this one this morning. You hit it right on the nose. Windows XP Home ... | |
| blue screen of death | 5/8/2009 |
| Q: Dell Dimension windows XP home, got blue screen. Wiped hard drive, began to install XP Home got it ... A: Dan, It sounds like you have a SATA hard drive. You need enter setup (the BIOS) and change your ... | |
| thanks a lot | 5/7/2009 |
| Q: I want to tell you now that my motherboard supports maximum 4GB DDR2 ram its a 946 Intel original ... A: Vish, Sufficient means it will run properly. If you are going to run other programs at the same ... | |
| Windows XP Home Screen Flickering | 5/7/2009 |
| Q: my computer screen has just now begun to flicker madly. Don't know why this has occurred as there ... A: Billy, A lot of info, but you haven't done the first thing I think will resolve your problem. ... | |
| Windows XP Home Screen Flickering | 5/7/2009 |
| Q: my computer screen has just now begun to flicker madly. Don't know why this has occurred as there ... A: Billy, Update your system software and drivers: Downloading Drivers Go to your system ... | |
| thanks | 5/7/2009 |
| Q: what you said I did the same now my window started to logg off and shutdown restart from my account ... A: Vish, You need to go to your systems OEM website and check the systems specifications to see if it ... | |
| new hard drive setup | 5/6/2009 |
| Q: I brought a HP Pavillion 750 3C computer without a hard drive. I purchased a new hard drive (320 ... A: Jeannie, You didn't say, but I'm guessing it's a SATA hard drive??? If so, enter setup (the BIOS), ... | |
| thanks | 5/6/2009 |
| Q: what you said I did the same now my window started to logg off and shutdown restart from my account ... A: Vish, 2GB is sufficient for systems today. Your system should be fast. McAffee will slow some ... | |
| thanks | 5/5/2009 |
| Q: what you said I did the same now my window started to logg off and shutdown restart from my account ... A: Vish, It sounds like you have a lot of special software that have there own problems. Just because ... | |
| Slow CF Card reader/USB ports | 5/5/2009 |
| Q: I just had a new custom built PC made for me and the transfer rate for downloading digital photos ... A: Dave, A lot of issues like this end up to be driver issues. You may not have the correct drivers ... | |
| Blanking screen when logged out? | 5/5/2009 |
| Q: Summary: Can you advise me on how to setup WinXPPro so that the monitor goes blank after I log out ... A: Bob, I believe if you set your screen saver to None, it will do what you are looking for: Set your ... | |
| Downloading Problem | 5/4/2009 |
| Q: I am unable to download pictures taken on my camera phone or camera to my PC although until ... A: Keith, Initial Google searches implicate software packages. My guess is you need to install the ... | |
| usb 2 error | 5/4/2009 |
| Q: Haven't seen this question from anyone else. Have usb 2.0 (yes shows as enhanced in system drop ... A: Serenity, Sorry for the late response. I have been getting a lot of questions. My suggestion is ... | |
| Adjusting Windows XP | 5/4/2009 |
| Q: I have just wiped my hard drive and reinstalled Windows XP pro. Now all my fonts (and every thing ... A: Joe, My guess is you need to set your display settings. Set your Display Settings Click Start -> ... | |
| Xp logon problems | 5/4/2009 |
| Q: I have problems logging in to my brothers laptop which uses XP. I think that the problem might be ... A: Alvin, It sounds like the system has been removed from the domain. Check your system name: ... | |
| Wireless Connection | 5/3/2009 |
| Q: Brought my sons pc home from college, started it up, and there is no wireless icon to connect to my ... A: Lawrence, You probably need to resolve your wirless drivers. Wireless can be tricky, but this is ... | |
| Deleting files from internet searches | 5/3/2009 |
| Q: I have a dell desktop that is 3 years old that was used as for small business. Different people used ... A: Earl, The easiest way is to clean out all the old users and create a new one for yourself. I hope ... | |
| H.D.D Error and Installing Windows Xp On it | 5/3/2009 |
| Q: Hello and I wish that you are doing well. When I want to install Microsoft Xp on my computer I ... A: Ali, Do you have an SATA drive? We need to check how your BIOS is set. Enter the BIOS and look at ... | |
| winxp shut own problem after reinstal too | 5/3/2009 |
| Q: I am suffering from a weird kind of problem in my windows xp sp3 , actually I am not able to turn ... A: Vish, From what I can find, Groupmanage.exe is part of a program that may not have been removed ... | |
| System Standby Failures | 5/2/2009 |
| Q: I have an emachines desktop with XP as the operating system. I have always had it set-up to go into ... A: Steve, You should update all your drivers. You should also keep Windows Updates up to date. Here ... | |
| missing ethernet controller | 5/1/2009 |
| Q: Have received a computer with scrubbed hard drive and Windows XP installed. However, the ethernet ... A: Barbara, From putting ak79d400v into google, I was to find out the motherboard is made by AOpen. I ... | |
| VERY Slow PC | 5/1/2009 |
| Q: I broached this question with Mark yesterday, he thought I had a massive amount of spyware, I didn't ... A: Richard, I'm not a believer in SpyWare software. If you Click Start -> Control Panel -> Internet ... | |
| Windows not starting | 5/1/2009 |
| Q: when I try to start up my computer I get this message: Boot Agent 4.1.09 Base Code PXE 2.1 Build ... A: Tasha, This is great news! This will give you time to create Recovery CD's and save all your data. ... | |
| missing ethernet controller | 5/1/2009 |
| Q: Have received a computer with scrubbed hard drive and Windows XP installed. However, the ethernet ... A: Barbara, Do not worry, this bridge has been crossed. Since your system is home made, you really ... | |
| Windows not starting | 4/30/2009 |
| Q: when I try to start up my computer I get this message: Boot Agent 4.1.09 Base Code PXE 2.1 Build ... A: Tasha, Recover your drive is recover it to factory contents. The way it was when it was purchased. ... | |
| Windows not starting | 4/30/2009 |
| Q: when I try to start up my computer I get this message: Boot Agent 4.1.09 Base Code PXE 2.1 Build ... A: Tasha, Sorry to be the bearer of BAD news, but your hard drive is toast. If you put a bootable CD ... | |
| Cannot backup Windows XP at all | 4/30/2009 |
| Q: Here's my issue. I've been trying to backup my laptop using three different backup tools (Lenovo ... A: Raafat, I work with someone that is realy paranoid. He uses a couple of different software ... | |
| no internet | 4/30/2009 |
| Q: When i connect my laptop to the internet cable, the internet will not reach the laptop?? ANSWER: ... A: Traivon, You want specifics from me, but you aren't giving me much to work with! I ASSUME you ... | |
| no internet | 4/29/2009 |
| Q: When i connect my laptop to the internet cable, the internet will not reach the laptop?? A: Traivon, 1) You internet could be down. ISP provider problems. Try shutting it off and restarting ... | |
| usb | 4/29/2009 |
| Q: I am trying to connect a device via a usb port. I tried two computers, one using vista and the ... A: Brendan, 1) You could have an issue with your USB port 2) More likely! You need to install ... | |
| follow-up Q | 4/29/2009 |
| Q: I have now windows xp CD. How to enter BIOS and change the hard drive to compatibility in order to ... A: Val, To enter the BIOS, you have to hit a key specific to your system. Dell and IBM/Lenovo use F2. ... | |
| Cannot backup Windows XP at all | 4/29/2009 |
| Q: Here's my issue. I've been trying to backup my laptop using three different backup tools (Lenovo ... A: Raafat, I'm not sure what the desire is here to perform backups. All you care about is your ... | |
| Right-click Context options missing and/or not working | 4/28/2009 |
| Q: Good day to you sir...I am hoping that you can help me with this rather peculiar problem/lack of ... A: Rue, Please try logging as local administrator. My guess is your profile is messed up. If ... | |
| XP Pro Drivers | 4/28/2009 |
| Q: I installed Win XP Pro on a Toshiba Satellite laptop and when I looked in the Device Manager it ... A: Seth, This is the website for your system, Select click the downloads Tab, choose the correct OS ... | |
| installshield | 4/28/2009 |
| Q: I am trying to load the print shop and it wont install it says I am missing installshield so I ... A: Rose, What version of XP are you running? If it's SP3, I suggest removing it and try ... | |
| start up nightmares | 4/28/2009 |
| Q: I am wondering why when I try to (running task manager)to stop service/process it will stop & then ... A: Nikki, Start -> Control Panel -> Administrative Tools -> Services Right Click the service, drag ... | |
| reformat laptop | 4/27/2009 |
| Q: I have a Laptop acer 5570z, windows vista OS. Is it posible to downgrade to windows XP? and how to ... A: Val, Yes it is possible. First you need to enter the BIOS and change the hard drive to ... | |
| error message | 4/27/2009 |
| Q: I'm running Windows XP and whenever I click on a link from a Google search I get the message "A ... A: Matt, From what I read it's the websites your clicking on mis-behaving. Please look at this ... | |
| cannot delete an empty folder | 4/27/2009 |
| Q: Tom....I have an empty folder within other files folders that prevents me from deleting the ... A: Bill, If you contact Adobe Support, they may have a program to cleanly remove that program. The ... | |
| installshield | 4/27/2009 |
| Q: I am trying to load the print shop and it wont install it says I am missing installshield so I ... A: Rose, I think the website you may have been looking at is: ... | |
| windows 2000 no longer bootable due to XP installation on other drive | 4/26/2009 |
| Q: I have windows 2000 SP4 on my SATA I installed XP today on the other 80GB IDE drive The computer ... A: Phil, Try removing the XP/SATA drive. This would allow your 2000 system to boot because that's how ... | |
| XP Pro Drivers | 4/26/2009 |
| Q: I installed Win XP Pro on a Toshiba Satellite laptop and when I looked in the Device Manager it ... A: Seth, Go to the Toshiba Support site and download the XP drivers: ... | |
| XP and Admin password | 4/26/2009 |
| Q: The company I work for has purchased a number of oil delivery / repair companies in the U.S. and we ... A: Paul, There are paid software programs that can reset your administrator password, it's not worth ... | |
| modem will not connect on wired computer, but will on laptop | 4/26/2009 |
| Q: After a bad thunderstorm last weekend, my Compaq Presario SR1620NX desktop computer would no longer ... A: Dawn, Use your ethernet on your desktop and connect it to the modem. Then run these commands: ... | |
| modem will not connect on wired computer, but will on laptop | 4/26/2009 |
| Q: After a bad thunderstorm last weekend, my Compaq Presario SR1620NX desktop computer would no longer ... A: Dawn, Wireless Access Point: Before you toss it and buy a new one, make sure you power cycle it. ... | |
| saving "favorites" | 4/25/2009 |
| Q: Tom....Is there any way to save my favorites links/lists? I tried to burn the folder in "C" disc and ... A: Bill, The illegal character is probably the space character. There are many ways to circumvent ... | |
| widows XP domain password | 4/25/2009 |
| Q: I have a new dell desktop running XP professional and I haven't been able to get to my logon screen. ... A: Carlos, 1) If you just bought this system, they should have given you the administrator password. ... | |
| motherboard | 4/25/2009 |
| Q: RESPECTED SIR, I AM A NOVICE.PLEASE GUIDE ME. I HAVE CELERON 500 AND MOTHERBOARD WHICH ACCEPTS ONLY ... A: Som, 1) Motherboards are designed to work with certain memory and ONLY that memory. It also has ... | |
| Computer freezing, blue screen. | 4/25/2009 |
| Q: My computer freezes momentarily? My computer freezes momentarily (for 2-3 seconds). Initially, ... A: Rod, If the problem goes away, remember that IE 8 is now officially released. Beta programs are ... | |
| 4/24/2009 | |
| Q: About 2 months ago Comcast changed their e-mail program to "SmartZone" and now most of my forwarded ... A: Tom, This has to be the email software. It could be the source or the destination not allowing it. ... | |
| help please with this problem | 4/24/2009 |
| Q: I know this is probably not the right forum, I could not find one for the problem I have, so maybe ... A: Terry, Try the BAT file association fix: http://www.dougknox.com/xp/file_assoc.htm I, like you, ... | |
| Computer freezing, blue screen. | 4/24/2009 |
| Q: My computer freezes momentarily? My computer freezes momentarily (for 2-3 seconds). Initially, ... A: Rod, Please check your event logs. Start -> Control Panel -> Administrative Tools -> Event ... | |
| Having trouble opening Windows. | 4/24/2009 |
| Q: I have a feeling I have a virus on my computer. I want to create a backup and reformat the computer, ... A: Eddy, Try logging into your system using another profile. Login as local administrator. This will ... | |
| winxp shut own problem after reinstal too | 4/23/2009 |
| Q: I am suffering from a weird kind of problem in my windows xp sp3 , actually I am not able to turn ... A: Vish, You say you have re-installed it twice, what? Windows XP? You re-installed windows XP and ... | |
| Unable to remove a program | 4/23/2009 |
| Q: I am trying to remove "Card Studio 2" through the control panel by Sierra. I do have another ... A: Geraldine, What is "Sierra Set-up and Install"? Add or Remove Programs is the place to remove ... | |
| Unable to remove a program | 4/23/2009 |
| Q: I am trying to remove "Card Studio 2" through the control panel by Sierra. I do have another ... A: Geraldine, Click Start -> Control Panel -> Add or Remove Programs Look for Card Studio. You should ... | |
| Inspiron 8600 Dark Screen after new LCD and Inverter | 4/23/2009 |
| Q: The screen on my Dell Inspiron 8600 remains dark after inverter replacement and replacement of LCD ... A: Nicole, Most laptops have a VGA port on the rear or one of the sides. Connect an external monitor ... | |
| Inspiron 8600 Dark Screen after new LCD and Inverter | 4/22/2009 |
| Q: The screen on my Dell Inspiron 8600 remains dark after inverter replacement and replacement of LCD ... A: Nicole, I hope you updated all your drivers before replacing everything??? Drivers: ... | |
| MS Pub won't support older versions data | 4/22/2009 |
| Q: My 2007 MS Publisher can't or won't open ealier data made on Pub 2000. I have many zip disks that I ... A: Trish, Typically all previous versions are supported. From what I see on-line, 2000 is supported ... | |
| Advanced Sharing in XP | 4/21/2009 |
| Q: I have 20 PCs in Five Workgoups(Accounts,Purchase, QC, R&D and Stores). All PCs connected through a ... A: Kesav, I'm not a network genius by no means. I beleive only systems of the same workgroup can ... | |
| Yahoo Messenger | 4/20/2009 |
| Q: I am having a problem downloading yahoo messenger it keeps tell me incorrect line parameter and then ... A: Richard, Go to this website and click on the download button. When the window comes up, choose ... | |
| ati2dvag error and computer problem | 4/20/2009 |
| Q: I was working on my laptop (Toshiba Tecra 5 yrs old, hard drive replaced 1 year ago) and hooked up ... A: Tina, The ati2dvag is part of your video drivers. I'm not sure why it took out your system. My ... | |
| power problem? | 4/19/2009 |
| Q: I have a 3.5 years old Dell Inspiron notebook. Booting it will start the colorful moving XP screen ... A: Gabe, To test the AC Adaptor, try powering the laptop without the battery. Soooo, it sounds like ... | |
| Granting Permissions | 4/18/2009 |
| Q: Re: Windows XP Pro (For home use - no other users on this pc) I had to set up a new profile (I ... A: Efie, When you say you are listed as administrator, I just want to check that you are doing this: ... | |
| XP Appearance | 4/18/2009 |
| Q: My cat walked on my laptop's keyboard, and now the text and windows look different--the text is a ... A: Sarah, Display settings are located at: Start -> Control Panel -> Display My guess is if you ... | |
| power problem? | 4/18/2009 |
| Q: I have a 3.5 years old Dell Inspiron notebook. Booting it will start the colorful moving XP screen ... A: Gabe, As for the boot problem, it sounds like your boot information has been corrupted. You should ... | |
| unable to login/taskbar/icons missing | 4/18/2009 |
| Q: I desperately need some help. We have three computers in the house. When I turned on my computer, ... A: Lisa, You can do it because the start button I mention is the power button on the system. Not the ... | |
| Windows Media player | 4/17/2009 |
| Q: I have a few -but not all .WMV files saved but when I play them back I cannot advance fwd - it will ... A: Billy, I recommend installing Media Player 10 or 11. If you already have the same version, the ... | |
| unable to login/taskbar/icons missing | 4/17/2009 |
| Q: I desperately need some help. We have three computers in the house. When I turned on my computer, ... A: Lisa, It definitely sound like you have a virus. You should recover your system to factory ... | |
| some websites wont load | 4/17/2009 |
| Q: At my work, we have 2 computers; 1 running xp home and the other, pro. they both share the same ... A: Merlene, Take one system and update all the software. Update it to XP3 and then all the updates. ... | |
| distribytion agent error | 4/17/2009 |
| Q: I'm new in this career Desktop support. I get problems from users. 1.wordpefect not responding and ... A: Pat, I'll tell you what I did so you can learn. First I google'd "wordperfect distribution agent ... | |
| RegieristyCleaners | 4/16/2009 |
| Q: I am running Windows XP and yes it has slowed down. I am unsure if I need a regeristy cleaner and ... A: Lorri, I'm not a fan of registry cleaners as I don't beleive the work well. Your system could be ... | |
| Windows XP System Restore Not Working | 4/16/2009 |
| Q: I am running Windows XP. On April 15, 2009, I downloaded Google Chrome. I did not like the way it ... A: Louann, Personal or work system? If work system, your IT guys should know the password. If it's ... | |
| Windows XP System Restore Not Working | 4/16/2009 |
| Q: I am running Windows XP. On April 15, 2009, I downloaded Google Chrome. I did not like the way it ... A: Louann, Did you try rebooting? If so, I imagine it didn't help because you are wrinting me. My ... | |
| Video Controller (VGA Compatible) missing help me pls!!!! | 4/16/2009 |
| Q: wherecan i find Video Controller (VGA Compatible) for hp dx2390........ pls help me anyone??? A: Andro, hp.com, click "Support & Drivers", Select Download drivers and software and enter dx2390. ... | |
| Laptop Recovery Problem | 4/15/2009 |
| Q: I have a laptop of Toshiba company. Model is Satellite pro A200 (PSAE1) Now the problem is that i ... A: Taj, It looks like I may have left out some info on the system recovery. It's typically F8 thru ... | |
| menus at bottom of XP | 4/15/2009 |
| Q: I have a computer running on XP. Unlike the other computer I use this one doesn't have the menu at ... A: Don, If you don't see the menu bar it may be hidden. Drag you mouse to each edge of the screen ... | |
| Desktop Icon Missing | 4/15/2009 |
| Q: I've checked into most of the possibilities to restore Desktop Icon. The problem seems to be ... A: Dave, It seems like you are doing a lot of work to avoid rebuilding. You have mounted the drive ... | |
| Computer not shutdown automatically | 4/15/2009 |
| Q: I am using windows XP Service Pack 2, my problem is when i shutdown my computer, its not shutdown ... A: Khurram, It sounds like there is something that not quite right. First I recommend upgrading to ... | |
| window XP sound Problem | 4/14/2009 |
| Q: Sir, Ihave compaq preasrio C500. Previously I was using window xp service pack2 and it worked well. ... A: Chauhan, Laptops are not like desktops. Their motherboard is a complete unit with everything ... | |
| Display brightness on HP-Compaq R-4000 LapTop | 4/13/2009 |
| Q: The display brightness on HP-Compaq R-4000 LapTop turns to low brightness when running on A/C wall ... A: Jim, Please update your drivers. This one for sure: ... | |
| Setting up 2 mics with one soundcard | 4/13/2009 |
| Q: I'd like to setup 2 standard jackplug mics on my pc in a way that both mics record their 'own' audio ... A: Matt, You didn't say whic card you had so I looked at what I thought was the best. According to ... | |
| Upgradation | 4/12/2009 |
| Q: Sir, Ihave compaq presario C500 laptop. Is it possible to upgrade its processor? Help Please. A: Chauhan, Laptops are not like desktops. Their motherboard is a complete unit with everything ... | |
| window XP sound Problem | 4/12/2009 |
| Q: Sir, Ihave compaq preasrio C500. Previously I was using window xp service pack2 and it worked well. ... A: Chauhan, Vista and XP use different drivers. The drivers are located at compaq.com under Support ... | |
| all documents and settings gone | 4/12/2009 |
| Q: A week ago, early on a Sunday morning, I was reading my mails and the news and editing some texts ... A: George, I think what you need to do, is go to the sony.com site and download the latest BIOS for ... | |
| monitor/windows sizing | 4/12/2009 |
| Q: recfently I downloaded some "necessary" files that microsoft said I needed. Long story short, I now ... A: Phil, It sounds like you don't have the correct video drivers installed. You need to go to the ... | |
| No computer sound | 4/12/2009 |
| Q: I upgraded the RAM on my HP Pavilion a1010n Desktop and now the sound will not work. The speakers ... A: Courtney, You can start by installing the latest drivers: ... | |
| Internet Explorer | 4/11/2009 |
| Q: Just lately I have noticed an unuusual thing that happens when I search for something. I type ... A: Grace, When I do the search, the first one that comes up is www.jokes.com. First I want to mention ... | |
| all documents and settings gone | 4/11/2009 |
| Q: A week ago, early on a Sunday morning, I was reading my mails and the news and editing some texts ... A: George, It's hard for me to tell you what happened, even if I was there. I'm curious if the ... | |
| partially installed operating system | 4/11/2009 |
| Q: I tried to install windows xp on a gateway computer. The disc I had came with a dell, so it was not ... A: Kristy, You may be out of luck. If I understand you correctly, you used Dell recovery CD's for a ... | |
| Win Defender not working | 4/10/2009 |
| Q: When I try to start Win Defender it gets an 0x800106ba or 0x80092003 error . . I would like to ... A: Gord, It sounds like the software is in as wierd state. I think the best way is to try to ... | |
| Frozen System Tray | 4/10/2009 |
| Q: I have a refurbished Dell PC, windows XP pro Serv Pack 3. Installed Spybot and Bit Defender ... A: Aly, Try logging in under another profile, like the local adminstrator. Your profile might have ... | |
| Windows XP broken | 4/10/2009 |
| Q: My Windows XP won't work. I tried to do one recommended fix to enable auto download. When I tried ... A: Lew, What Fix Pack are you running? If SP2, try re-installing SP2 and see if it overwrites a ... | |
| Windows XP broken | 4/10/2009 |
| Q: My Windows XP won't work. I tried to do one recommended fix to enable auto download. When I tried ... A: Lewis, Click Start -> Run and enter cmd <enter> Type CHKDSK C: /f This will tell you it can't run ... | |
| Laptop Recovery Problem | 4/9/2009 |
| Q: I have a laptop of Toshiba company. Model is Satellite pro A200 (PSAE1) Now the problem is that i ... A: Taj, Hit the power button, and then hit F8, wait a seocnd, hit F8, continuosly. You need to hit ... | |
| Hard Drive | 4/9/2009 |
| Q: I am running MS Vista with an approx 400Gb hard drive. I am trying to create a new partition seeing ... A: Paul, I don't see the need for more partitions. What's the advantage? The space is already there ... | |
| Start menuU-Documents | 4/9/2009 |
| Q: I seem to remember that you can limit the START-DOCUMENTS list to nine files. My computer now lists ... A: Steve, I believe I understand your request. I don't see your OS type, so I'm going to assume XP. ... | |
| Video controller (VGA compatible) | 4/9/2009 |
| Q: im using a Intel(R) Pentium(R) 4 cpu 3.00ghz. i was unable to fix the video adapter which show a ... A: John, The easiest way is to right click the Video device with the yellow ! and click update driver. ... | |
| creating a signature | 4/8/2009 |
| Q: Tom... I have a PDF (e-Mail) that I need to sign. I created a signature in Adobe Photoshop and ... A: Bill, You need Adobe Acrobat Standard or Professional to write PDFs. You can usually add text to ... | |
| Windows 2003 Domain | 4/8/2009 |
| Q: I have a folder on my server that can only be accessed by the administrator (me). When I help a ... A: Mike, Yes, but it has limitations. You can map a drive to your server using a different user name, ... | |
| Desktop Icon Missing | 4/8/2009 |
| Q: I've checked into most of the possibilities to restore Desktop Icon. The problem seems to be ... A: Dave, I have dealt with many viruses and they are very intelligent today. You can go thru the ... | |
| hidden folders | 4/8/2009 |
| Q: I am not able to see the hidden folders (that I have made hidden) even after going through the usual ... A: Priya, From what I see about hidden folders, it looks like a back door. I assume you are using the ... | |
| Need to delete a page between XP window and Welcome Window | 4/8/2009 |
| Q: I receive the World Start newsletter and over a year ago they had a tip on how to type a quote or a ... A: Donna, Don't you worry. I can give enough detail to help you. I think it would be best to do a ... | |
| Inability to write to some text boxes | 4/7/2009 |
| Q: I'm running XP3 on a Dell 9100 with Spyware Doctor and ZoneAlarm Pro. Lately I've been unable to ... A: Phillip, More and more websites rely on .NET functionality. If you go to Start -> Control Panel -> ... | |
| installing SP2 in WinXP | 4/7/2009 |
| Q: "Trying to install SP2 from an official Windows XP Service Pack 2 CD. After about a half hour of ... A: Dennis, I assume you are installing a fresh OS. Did you format your drive during the process? I ... | |
| NETGEAR Problem Solved!! | 4/7/2009 |
| Q: I finally figured out the problem with my NETGEAR WAG511 PC card. Apparently i some sort of device ... A: Abbey, Realtek has ethernet cards as well as broadband cards. It was probably installed in one of ... | |
| locked out of an XP machine | 4/7/2009 |
| Q: i was just given a pc from my workplace.it is password protected by a Novell pw prompt.i tried using ... A: Randy, Just start from scratch. If you right click "My Computer", drag down and click Manage a ... | |
| 4/6/2009 | |
| Q: I bought a used laptop, when I sign in by my icon it pops up and says that I have 660 emails and ... A: Lisa, I could go down the road of Email software and clean-up, but you are probably best to create ... | |
| Laptop issue | 4/5/2009 |
| Q: I'll try to explain to you the issue I'm having the best I can. First off, let me give you a ... A: Charles, I'm not sure why you are having this problem. It could be hardware or software. I think ... | |
| laptop problems | 4/5/2009 |
| Q: my laptop uses Windows XP home. i had Itunes installed on it. After attempting to download a song, i ... A: Ken, I have seen this about a hundred times, but it my case it was the motherboard. I have run ... | |
| Virus Problems- Can't Repair Windows Install | 4/5/2009 |
| Q: I will try to explain the problem as best I can. We have a computer that is shared between a number ... A: Kari, Multiple users doesn't increase your systems possibility for infection, other than the fact ... | |
| windows internet explorer 8 | 4/5/2009 |
| Q: I installed internet explorer 8 on my emachine that has xp. the problem now is that it loads very ... A: Frank, I don't beleive IE 8 has been officially released yet. I will leave IE 8 to gain experience ... | |
| XP pro | 4/5/2009 |
| Q: I installed a friends copy of xp pro w/service pack 3 and it install fine but on this one I have ... A: Will, I have never seen this before. If you could send me a screen shot, I would like to see it. ... | |
| Schedule XP to close Outlook Express every night? | 4/4/2009 |
| Q: I use XP and Outlook Express 6. About one day out of five I forget to close Outlook Express at my ... A: Steve, I don't know that what, but probably have a fix for you. Your company probably has VPN ... | |
| windows internet explorer 8 | 4/4/2009 |
| Q: I installed internet explorer 8 on my emachine that has xp. the problem now is that it loads very ... A: Frank, The only other thing I could say is, try to keep current with the latest service packs and ... | |
| one crashs/reboot 1 minute after user select one logs out 1 second after same | 4/4/2009 |
| Q: I have 2 pc that went down about the same time that I need help with. the first one is a hp media ... A: Malachi, You don't need to buy Windows. Your systems probably came with Windows loaded on your ... | |
| RealVNC | 4/3/2009 |
| Q: I used to connect to my home PC from my iPod touch with no problems using RealVNC but after I ... A: Roberto, Did you rebuild your system to the same version it was running before? If not, why are ... | |
| Active X and display | 4/3/2009 |
| Q: When I go to the control panel, click onto Display and go to Screen Resolutions I cannot change the ... A: Sandra, OK, I'm not sure about the error you are getting and it's not worth looking into. The ... | |
| video card drivers | 4/3/2009 |
| Q: I recently purchased a new video card so I no longer need my old one or its drives. I've tried to ... A: Dan, My pleasure. Click Start and Right Click "My Computer", drag down and Click Properties. ... | |
| XP freezes on bootup | 4/2/2009 |
| Q: Dell 390 Precision PCs running XP pro v 2002, SP2, are freezing on bootup. We're networked, approx ... A: Cathi, First I have to ask, how long did you wait upon boot up? Where you have so many pc's doing ... | |
| windows loads, the reboots | 4/2/2009 |
| Q: I am running windows XP Pro SP2, and the last time I tried to start my comp, windows would load but ... A: Justin, I have seen this about a hundred times, but it my case it was the motherboard. I have run ... | |
| Accessing Temporary Internet Files | 4/2/2009 |
| Q: I am using Windows XP Professional. How do I access the Temporary Internet folders and files located ... A: Robert, C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files The above ... | |
| windows internet explorer 8 | 4/2/2009 |
| Q: I installed internet explorer 8 on my emachine that has xp. the problem now is that it loads very ... A: Frank, I had no experience with ie8, so i installed it. The install process has many options. I ... | |
| emulation software? | 4/1/2009 |
| Q: Tom I cannot install install a particular EA game but a window pops up that says there is a conflict ... A: Bud, Do you have any of these installed: If so, that is probably the conflict. Your game normally ... | |
| a question | 4/1/2009 |
| Q: i have installed windows xp sp2 on my laptop,but now i figure out that it doesn't have stand by ... A: Bita, I would like to start with: I’m not a fan of Stand by or Hibernation modes because there have ... | |
| two questions | 3/31/2009 |
| Q: When I click on Task Master to delete or change a program, I get the following message: system ... A: Carol, The event log is the place where most error and warnings get posted. Click Start -> Control ... | |
| Notepad File !!!! | 3/31/2009 |
| Q: Tom I clicked on a folder today and found that the notepad files in that folder have "Invisible ... A: Sambodh, You can add text to the file and see it? I opened notepad and checked fonts. You do not ... | |
| every thing to big for screen | 3/30/2009 |
| Q: I just changed my monitor to a 20 inch screen. However when ever i use my screen every thing is to ... A: Michael, Your system is defaulting to VGA mode since the correct video drivers haven’t been ... | |
| privacy centre | 3/30/2009 |
| Q: I have windows xp service pack 3 on my computer now my computer is frozen with PRIVACY CENTRE on ... A: John, It looks as thought you have a virus. I found this site that goes into this in more detail: ... | |
| Notepad File !!!! | 3/30/2009 |
| Q: Tom I clicked on a folder today and found that the notepad files in that folder have "Invisible ... A: Sambodh, I think you are a little confused. There are hidden files in your folder and not ... | |
| Standy Icon gray out | 3/30/2009 |
| Q: I recently reintall XP Pro SP2, the standy icon gray out when I clicked on [Turn off Computer]. I ... A: Eric, 1) I’m not a fan of Stand by or Hibernation modes because there have been many software ... | |
| Provider\no question\Sp3 | 3/29/2009 |
| Q: My ISP is AT&T, i use the dial-up modem at 768kbps. The NETGEAR wireless card is so i can access ... A: Abbey, As far as SP3 is concerned, if your using dialup and your download speeds are slow, ... | |
| system cannot respond | 3/29/2009 |
| Q: When I click on Task Master to delete or change a program, I get the following message: system ... A: Carol, I found this on the web: There is a known conflict between Acrobat Reader 7.0 and Office ... | |
| About my windows install | 3/29/2009 |
| Q: I have a Samsung hd160jj/p and it is setup for SATA in which windows does not detect when I need to ... A: Aaron, You are trying to install a 160GB SATA hard drive into what system (make and model)? Did ... | |
| wordpad on my win xp | 3/29/2009 |
| Q: I downloaded from the internet and it went straight to wordpad, when i went to view the document it ... A: Tami, I don't know what you downloaded and it's extension. Files have extensions that tell ... | |
| About my windows install | 3/29/2009 |
| Q: I have a Samsung hd160jj/p and it is setup for SATA in which windows does not detect when I need to ... A: Aaron, Read the text when you first power your system. It will usually display what key ... | |
| NETGEAR - Me again | 3/28/2009 |
| Q: Hey. I reviewed the links you gave me but all are completely useless. I already (prior to the first ... A: Abbey, I think it would be best for you to contact Netgear support. Thet would be better ... | |
| some websites wont load | 3/28/2009 |
| Q: At my work, we have 2 computers; 1 running xp home and the other, pro. they both share the same ... A: Merlene, I assume you call the glass business software support. I think you should be talking to ... | |
| how do I change FULL computer name | 3/28/2009 |
| Q: When I bought a new computer, it came with nothing loaded. I was offered Vista, but said that, I was ... A: Victor, Click Start -> Right Click "My Computer" and drag down and Click Properties ... | |
| one crashs/reboot 1 minute after user select one logs out 1 second after same | 3/28/2009 |
| Q: I have 2 pc that went down about the same time that I need help with. the first one is a hp media ... A: Malachi, It sounds like you may have a lot of different problems. You may have a corrupted ... | |
| emulation software? | 3/28/2009 |
| Q: Tom I am unable to install 'Brain Training for Dummies'. I get a window that says 'emulation ... A: Barry, I wouldn't guess CD burning software. Emulation software is used to simulate or imitate ... | |
| Problems After Installing Service Pack 3 | 3/27/2009 |
| Q: I've had my computer for 3 years and haven't had too much trouble with it until recently. After ... A: Christina, You hit on the nose. It sounds like your hard drive is tired and loosing ... | |
| root directory | 3/26/2009 |
| Q: All my root directories C: E: and even my external hard drives K: L: are showing as music folders. ... A: Dianne, I have never seen this before and it doesn't show up on any of my systems no matter ... | |
| Disk Boot Failure | 3/26/2009 |
| Q: I'd be very greatful if you could help me. I own a Windows XP PC, and the following message came up ... A: Aimee, It sounds like your hard drive is bad. If you do a recovery, you will probably lose ... | |
| labels | 3/26/2009 |
| Q: How do I print address labels ,30 to a sheet,All with different names & addresses ? I have XP ... A: Vicki, I have never done it, but it's basic functionality given to you by Word. Tools -> Letters ... | |
| NETGEAR wireless PCMCIA | 3/26/2009 |
| Q: I am having a bit of an aggravating problem with my NETGEAR PCMCIA wireless internet WAG511 card. It ... A: Abbey, My first thoughts are your other drivers and system software being out of date may be ... | |
| I can't install windows XP | 3/25/2009 |
| Q: i have a problem, i have VGN-cs110E laptop (Sony product ) when i install windows XP the ... A: Feras, I have never seen this name before. Are you male of female? Back on subject! You need to ... | |
| root directory | 3/25/2009 |
| Q: All my root directories C: E: and even my external hard drives K: L: are showing as music folders. ... A: Dianne, I don't know what you mean when you say they are music folders? All folders are ... | |
| I need help | 3/25/2009 |
| Q: My machine has win XP installed and from couple of days I am facing a very uncommon problem, when I ... A: Raj, Do you have a desktop or laptop? I question your mouse. Try a different mouse or an ... | |
| Need to delete a page between XP window and Welcome Window | 3/25/2009 |
| Q: I receive the World Start newsletter and over a year ago they had a tip on how to type a quote or a ... A: Donna, I understand what you are saying. This is not done typically and probably not recommended. ... | |
| Desktop Icon Missing | 3/24/2009 |
| Q: I've checked into most of the possibilities to restore Desktop Icon. The problem seems to be ... A: I think we need to re-install IE 7.0. Try Start -> Run and type iexplore.exe <enter>. If this ... | |
| windows swap file | 3/24/2009 |
| Q: I read in a website (can't remember exactly the name) that if you have a PC with two harddrives, ... A: The reason is your are using the second spindle (hard drive) instead of using the first spindle ... | |
| Can't Logon to Windows | 3/23/2009 |
| Q: I have a laptop that has suddenly presented me with a 'Welcome' screen prompting for me to select a ... A: It seems you are between a rock and a hard place. You should always know your local administrator ... | |
| uninstallation of adobe 7 programme | 3/23/2009 |
| Q: While I am trying to uninstall the adove acrobat 7.0 version from a PC thrgh 'add/remove' menu, the ... A: I’m sorry, I ‘m new to this and I just replied to the questions instead of going to the website! ... | |
| portable flash drive | 3/23/2009 |
| Q: At my job, I am one of about 5 employees in which we each log in to our own personal user icons. ... A: I’m sorry, I ‘m new to this and I just replied to the questions instead of going to the website! ... | |
| computer will not shut down | 3/22/2009 |
| Q: this problem is driving me nuts. I have a 4-year old computer, with Windows XP. I've been using it ... A: I’m sorry, I ‘m new to this and I just replied to the questions instead of going to the website! ... | |
| LCD Light Deceease On Battery | 3/22/2009 |
| Q: sir when i run my Toshiba Laptop on battery, its LCD light very decrease? When i run on power its ... A: I’m sorry, I ‘m new to this and I just replied to the questions instead of going to the website! ... | |
| no icons on desktop, alt+ctrl+del doesnt work, and no taskbar | 3/22/2009 |
| Q: Ok, so heres what happened. Yesterday, i was using my laptop at the library, and it was going to ... A: I’m sorry, I ‘m new to this and I just replied to the questions instead of going to the website! ... | |
| Windows XP Boot issue | 3/21/2009 |
| Q: My brother has dell laptop with XP home, he said there was a red circle and x in one corner and did ... A: I’m sorry, I ‘m new to this and I just replied to the questions instead of going to the website! ... | |
Windows XP
Answers by Expert:
Tom Guertin
Top Expert on this page
Expertise
I can answer Desktop and Laptop hardware questions as well as software questions. I have worked as a programmer 9 years, test/QA 9 years, and system administration 7 years. Having a diverse background helps in diagnosing computer problems.
Experience
Rocket Software Oct 14, 2002 – Present
Senior Systems Engineer: Responsible for all software and hardware installations, analysis, and support on all desktops and laptops. Support 200 remote employees along with 5 remote sites. Build servers, test, and build systems. Manage Active Directory, Exchange, Call Manager, and Unity accounts.
EMC Corporation Dec 31, 1999 – Nov 11, 2001
Senior Software QA Team Lead Engineer: Responsible for full software quality assurance of EMC's SymAPI and SymCLI software for Base and Control functionality.
Created full regression test suite in perl.
Peritus Software Services Sep 4, 1994 – Mar 30, 2001
Senior Software Engineer: Maintain outsourced code for CV, BULL, DG (UNIX), and Stratus (UNIX). Assist Y2K renovation team as project leader and COBOL renovator for Y2K compliance.
Team leader for as many as 21 engineers.
Supported DG AOS/VS II and AVIION (UNIX) communications products and AOS/VS II Databases. Maintained DG’s patch download website by modifying the XML web page, making each fix available.
Sys admin for both DG AOS/VS II and AVIION (UNIX) platforms.
BULL Worldwide Information Systems Inc. Aug 1988 – Sep 1994
Senior Software Engineer: Designed, Developed, Maintained, and Component Tested File System, Printer, and Device Utilities in an ISO 9000 environment using Assembly and C.
Maintained 21 utilities, fixing all problems within company wide goal.
Re-wrote 5 utilities in assembly with only 1 reported problem since 1989.
Maintained a Dump Analysis Utility, which enables users to follow system structures, dump group information, and analyze memory.
SQA component tested all DPS6 utilities.
KRAFT Inc., Dairy Group Oct 1986 - Aug 1988
Computer Programmer: Designed and developed a program that accounts for all maintenance parts, repairs, and moneys using DBASE III Plus.
Purchasing agent for all building and machine maintenance.
Education/Credentials
EDUCATION: University of Massachusetts, Amherst, MA
Major: BS. Computer Systems Engineering
©2012 About.com, a part of The New York Times Company. All rights reserved.