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About Troy M. MCSE, CNA, MCP, CST, IC3, Aplus
(Top Expert on this page)

Expertise
Hi there! Even though I am new around here, I have been having great fun with PCs for over two decades now, becoming familiar with Windows through versions 3.x/9x/Me/2000/XP/2003. I enjoy helping others with what I feel is an exciting industry - computers are always changing, improving and offering new opportunities for learning. I look forward to assisting you with questions concerning Windows, how it interacts with your PC Hardware, configuration/settings or just general tips and ideas. Besides troubleshooting questions, feel free to ask the basics, as well. I will always start there, and I firmly believe that there is no such thing as a dumb question - we are all ‘Beginners’ at one time or another!

Experience
I am an Aplus Certified [the 'plus sign' is unviewable here currently], Microsoft Certified Systems Engineer with Computer Service Technician and LAN Administration diplomas and 10 years direct experience with PCs including assembly, troubleshooting/support and upgrading. I have worked for retail outlets, schools and businesses, and have been an Instructor in the past as well – helping others, just like you, understand and enjoy computers!

Education/Credentials
MCSE (Microsoft Certified Systems Engineer), CNA (Certified Novell Administrator), MCP (Microsoft Certified Professional), CST (Computer Service Technician (Formerly Computer Engineering Technician)(Hardware/OS servicing Diploma), IC3 (Internet and Core Computing Certification)(Hardware/OperatingSystem/Internet Fundamentals Certification), Aplus [the 'plus sign' is unviewable here currently](Computing Technology Industry Association Hardware/Operating System Certification)

   

You are here:  Experts > Computing/Technology > Focus on Windows > Windows XP

Questions Answered By Expert  Troy M. MCSE, CNA, MCP, CST, IC3, Aplus 
In Category  Windows XP

SubjectDate Asked

xp powertoy --tweakuninstall6/3/2009
  Q: I read you where you said to use the tweakuninstall to allow a missing drive letter to ...
  A: I'm sorry but I wasn't the one talking about Tweakuninstall, that was another fine helper named ...
cursor6/2/2009
  Q: When i am typing my cursor jumps backwards to any position of what i have already typed .I have a ...
  A: I am assuming your name comes from the fact that your laptop seems to be 'rambling on and on' on ...
charging battery11/2/2008
  Q: I have a laptop and I have it plugged in, but the batttery charging icon on the laptop alternates ...
  A: It sounds like your battery, and although it could be the laptop itself (don't get scared it ...
i have got a virus7/4/2008
  Q: i had gone to a cybercafe two days ago & had picked up some pics of landscapes for my desktop. when ...
  A: I'm not 100% sure on what you were saying 'shut down', the pen drive or the computer. I'm going to ...
Winxp3/16/2008
  Q: I purchased a used HP nc6000 laptop without an operating system. I tried installing Winxp and the ...
  A: This is actually quite normal for laptops/notebooks. The hardware inside laptops are somewhat ...
xp loading problem1/22/2008
  Q: when loading xp fresh on new pc everything loads and when the first screen to complete install comes ...
  A: There are a few things it could be.. Some of it you can check yourself and some I would suggest ...
Help!!1/21/2008
  Q: i recently installed a new modem on my WindowsXP and now every time that i try to connect to the ...
  A: When people ask for help with problems, you may find that each contact (vendor, manufacturer, ...
error code1/20/2008
  Q: I am tring to reecover my Toshiba laptop with Recovery and Aplications/Drivers U200/U205 Series ...
  A: When dealing with error codes, it’s always best to try to go to the manufacturer of the product that ...
my sound doesn't work!1/19/2008
  Q: I have a windows xp computer from hp and recently it was rebooted because it was so bad. The problem ...
  A: To start off, by “rebooting” I’m going to assume you mean ‘reinstalling’/‘redoing’/’restoring’ ...
No sound on Windows XP1/18/2008
  Q: Help! I reinstalled Windows due to a virus, but I was playing music right up until the night before. ...
  A: Not to worry, I understand and have even had this happen a few times in my many Windows reinstalls. ...
Modem issues1/16/2008
  Q: This is a problem I had couple of times: The sound (clicking noises during connection) from a ...
  A: At the time, it was an advancement and it seemed like a ‘good thing’ that the modem sounds of ...
path to "My Computer"12/6/2007
  Q: I designed a desktop wallpaper (HTML File) that has shortcuts to every program or folder I need when ...
  A: The MyComputer icon is a little different than those other ones that are normally used for starting ...
Missing .DLL files11/3/2007
  Q: This question is for a friend who has a laptop Toshiba Qosmio G35-av650. When he turns it on, a ...
  A: This kind of a message is always difficult to unravel, because it’s a very open, generic error. It ...
Google Earth11/2/2007
  Q: Cannot run Unicode version of ATL71.dll I am trying to install Google Earth and after ...
  A: This is a problem that has been going on for a little while, the mystery is: is it GoogleEarth, or ...
backgrounds4/6/2007
  Q: How do I enable windows backgrounds? I can not click on any. I see them but are not given access to ...
  A: I wasn’t exactly sure what you meant by ‘can’t click on any’.. Do you mean you can’t see the ...
Sound Issue4/4/2007
  Q: HP PC reinstalled new harddrive now the sound doesn't work. When I go to the Device Manager -sound ...
  A: Sounds like you may have a few problems, or they may all be related.. Installing new hardware ...
windows problems4/3/2007
  Q: I have a dell inspiron 1150. When I open the Dell window comes up and stays on for a few minutes. ...
  A: There could be a couple things causing a system to start up slowly (and keep those lights on). One ...
Searching in Windows Explorer4/2/2007
  Q: .. -What does the program use to search? I mean, if you select "video files" as what you are ...
  A: - WindowsExplorer (the ‘navigator’ to go through the files/folders you have in your system) uses ...
Dead drive cd-etc.10/24/2006
  Q: Well the problem is that my cd/dvd drive/burner doesn't work. It will not open any media..... - ...
  A: no I won’t blame Mr.Dylan! Hmm.. I still can’t find your question, perhaps you asked someone else? ...
MSDOS window in XP10/22/2006
  Q: In Windows 2000, when I opened a DOS window I was able to enlarge it to full screen by pressing ...
  A: A DOS window can be viewed fullscreen by hitting ALT+ENTER (hitting it again to get out of it). I ...
Saving data associated with programs10/20/2006
  Q: I have noticed that numerous writers recommend that data should be saved on a separate partition on ...
  A: sorry for the time taken to get back to you, I have been ill the past while… Good observation and ...
Dead drive cd-etc.10/19/2006
  Q: Sorry to bother you again. Okay I have tried some of the sites you recommend. I have downloaded a ...
  A: sorry I didn’t get back to you sooner, I have been ill now for the past while… Hmm, you’ll have to ...
Windows Gaming10/18/2006
  Q: I'm pretty experienced with computers. On a desktop I built about a year ago (running windows xp ...
  A: I am sorry for taking so long to get back to you, I have been ill the past while… That’s great that ...
XP wont start up10/17/2006
  Q: I am running XP home on Toshiba L/Top with a wireless card plugged in. MS did some downloads over ...
  A: sorry for taking so long to get back to you, I have been ill the past while… That is most ...
Windows XP Professional10/16/2006
  Q: I have just recieve student software from my school and I dont know exactly how to install it. I ...
  A: I am sorry for taking so long to get back to you, I have been ill the past while… 1) The x64 ...
Changing storage location of user profiles10/15/2006
  Q: I want to change the storage location of a user's profile to another machine on the network, so the ...
  A: sorry for taking so long to get back to you, I have been ill for the past while… You are correct, ...
Formatting a second hard drive10/14/2006
  Q: I got a used hard drive from a friend and want to format it so I can use it for backing up my first ...
  A: I’m sorry for taking so long to get back to you, I have been ill the past while…. If you know how ...
slow pc10/13/2006
  Q: Hey Troy, I've got a 2.4ghz processor with 512mb of ram and 160gb hard drive. My pc has been getting ...
  A: I apologize for the time taken for my reply, I have been ill for the past while… That is great ...
picture and fax viewer10/11/2006
  Q: When I try to use "picture and fax viewer" to print a picture that I have been emailed not only does ...
  A: I apologize for the time taken for my reply, I have been ill the past while… Sounds like there ...
partitioning hard drive10/9/2006
  Q: I partitioned my hard drive into two seperate drives and now my C: drive partition is full. Is there ...
  A: I apologize for the time take for my reply, I have been ill the past while… There are a few ...
Windows XP10/6/2006
  Q: The previous operator of our Dell computer died and we didn't know where the restore disk was that ...
  A: sorry for the time taken for my reply, I have been ill the past while… The only reason that you ...
IE 6 on XP PC10/5/2006
  Q: We are using IE 6 on a home XP PC, using dial-up. As we browse the net, after about 20 web pages, ...
  A: sorry for the time taken for my reply, I have been ill the past while… This can be caused by a ...
Autofill problem10/4/2006
  Q: I have autofill ticked on in internet options but it isn't autofilling anything. Any clues? Thanks
  A: I’m going to assume you mean “AutoComplete”? From the Content Tab of Internet Options? (AutoFill is ...
error starting windows xp10/3/2006
  Q: my moms computer recently started acting up in the form of not allowing her to run windows. the ...
  A: I am sorry for the time taken for my reply, I have been ill the past while… You sound like you know ...
XP will not boot9/30/2006
  Q: I was re-booting my PC because my printer was not working and now I have a black screen with a ...
  A: I’m sorry for taking so long to get back to you, I have been ill the past while… That is an ...
Compatibility of Microsoft Software Products9/29/2006
  Q: Pertinent information: I operate a Gateway2000 with Windows 98SE (home-site) computer. In 2002 I ...
  A: I’m sorry for taking so long to get back to you, I have been ill the past while… Just as some quick ...
System back up9/28/2006
  Q: I am running windows XP Home. I would like to perform a system state back up to an external hard ...
  A: I’m sorry for taking so long to get back to you, I have been ill the past while… Windows’ built-in ...
using windows xp and 95 together9/27/2006
  Q: How do I install, write in missing components from windows 95 or what ever to get 95 programs to run ...
  A: sorry for taking so long to get back to you, I have been ill for the past while… A couple ideas ...
XP Adding/Removing windows components9/25/2006
  Q: Troy M. I am having problems with accessing my add/Remove windows component tab. My other ...
  A: sorry for taking so long to get back to you, I have been sick for a while now… That could be a sign ...
monitor9/24/2006
  Q: I am a senior 68yrs old I do my best to fix a problem but i am not that advance.For the past month ...
  A: sorry for taking so long to get back to you, I have been ill lately… It sounds like your ...
Windows XP and Norton9/23/2006
  Q: I have Windows XP version 2002, service pack 2 and I have been using Norton Antivirus 2005. 2 days ...
  A: I’m sorry for taking so long to get back to you, I have been ill lately… It does indeed sound ...
Unable to download forms9/22/2006
  Q: I tried to download a form from a banking institution yesterday; when I clicked on the link, the ...
  A: sorry for taking so long to get back to you, have been ill for a while… I get the mother ship joke, ...
Retreiving a Word document9/21/2006
  Q: I think that I made a terrible mistake. I opened a Word document that I have received through email ...
  A: I am a little unclear on what you mean by ‘saved mechanically’ (perhaps you mean Automatically?) ...
File extention9/20/2006
  Q: i have a UPD file that can not open with any of the programs I have. how can I open this kind of ...
  A: UPD is sort of a generic type, used for a couple of things. One is ‘Universal Print Driver’, a ...
PC Virus problems9/19/2006
  Q: exe on my PC and then two others qwwwyyu.exe and rAggge.exe. I can not find the b.exe file but when ...
  A: sorry to hear your system is under attack (so to speak), there are a few things you can try and I’ll ...
Loss of all Internet connections on XP Pro9/18/2006
  Q: I was trying to reduce my set-up time because I can only use dial-up here. I have a Dell 8300, with ...
  A: Using MSconfig isn’t a bad idea for helping streamline your startup and to be honest, there ...
LSA Shell (export version)9/17/2006
  Q: Back in the old days, some software (Netscape, for example) used to have an export version (low ...
  A: I remember always wanting that ‘128-bit’ version back in the day – not that I really needed ...
Goodbye, XP....9/16/2006
  Q: Two nights ago I left my computer running (it's an HP from about 2003, running XP). I went to ...
  A: sorry for taking so long to get back to you, am ill at the moment.. Don’t worry too much, there ...
Multiple User Logins Not Working9/15/2006
  Q: I have had my computer for over 5 years with XP. I always had 2 user accounts set up, myself, and ...
  A: sorry for taking so long to get back to you, am ill at the moment.. There are a couple of things ...
Viruses9/14/2006
  Q: I have a Dell Dimention 4600i, running Windows XP Pro. I was over come with viruses on my system. I ...
  A: I’m sorry to hear you are in that state, it’s annoying when that happens.. There should be a ...
Disk Cleanup no longer works9/13/2006
  Q: I'll try to give you every bit of information about my problem to make this easier to answer. I'm ...
  A: sorry for taking so long to get back to you – I’ve been sick for the past while… That’s great ...
Xp Startup problem9/11/2006
  Q: When starting the computer, it loads to the user choice window. I chose my icon and it starts to ...
  A: There are a couple things that could be causing that. Starting simply, it could be an application ...
Mirror backup programs for XP9/10/2006
  Q: Troy. I'd like to backup my entire HD to DVD in case of a catastrophic incident either with my HD or ...
  A: That’s great that you want to are considering backing up anything at all, as far too many people ...
error message on windows start8/14/2006
  Q: I get an error message every time I start Windows XP home edition, with a dial-up modem. The error ...
  A: sorry for taking so long to get back to you, am under the weather these days.. I don’t have any ...
svchost.exe8/13/2006
  Q: Im having a problem with my lap top running on Windows XP professional. Evey time my computer ...
  A: I can give a few ideas.. SVCHOST.EXE is a system file that Windows uses to run programs. There ...
virus8/12/2006
  Q: i have a virus that wont go away with the use of trend mirco. if i format my computer and reinstall ...
  A: sorry for the delay in my reply.. Wow, that sounds like a doozy of a virus. Formatting the ...
Accessing and/or reinstalling a program8/11/2006
  Q: When I first got this laptop with Windows XP Home Edition installed, I installed a program through ...
  A: there could be a few reasons why this message is coming up. One reason is a simple one: it may ...
XP Wireless Zero Configuration8/10/2006
  Q: I have a Linksys Wireless Adapter for my laptop and a Linksys Router. The Adapter has it's own ...
  A: For now, I’m going to assume you mean either Wired Equivalency Protocol or Wireless Zero ...
windows picture and fax viewer8/9/2006
  Q: windows picture and fax viewer just stopped working. It was working fine for 3 years and then just ...
  A: There are a few reasons why it may have stopped working, and although it may end up that you can ...
windows installer on windows 20008/6/2006
  Q: i recently loaded windows 2000 and installed service pack 4. i have a good system with 1 gig cpu, ...
  A: First of all, I am sorry that I did not see your question when I checked recently. For some reason ...
registry cleanup8/5/2006
  Q: I keep getting a error message saying there is a problem and internet explorer must close, Ok i went ...
  A: there are a few things about your question that I’d like to touch on, and hopefully I can give you ...
Updates Failed?7/16/2006
  Q: I have a Dell Desktop with XP Professional. I'm suddenly having a problem with the latest updates. ...
  A: You have stumbled upon a fairly recent problem that is apparently plaguing some people but not ...
next volume required7/16/2006
  Q: I was using winrar to extract a file that i had downloaded when I got a error message. "You need to ...
  A: That usually happens when there is a sequence of files that is missing some of the files needed. For ...
XP & file locations plus passwords6/27/2006
  Q: I run XP version 5.1 build 2600 xpsp1 020828-1920 service pack 1. I have just changed over to a ...
  A: congratulations on your new computer! If you are using Outlook, what I do to find where the ...
no subject6/26/2006
  Q: I am trying to use a Financial Indicator spreadsheet which requires the "Date" entry to be "Parsed", ...
  A: I'm not sure, but I might have attemped to help you before, heh. I hope you find your answer soon! ...
unable to open some saved jpeg and midi files6/26/2006
  Q: My problem is strange in that it doesn't apply to all of my midis and jpegs, only some of them that ...
  A: let’s see… Since you did a system recovery (even if you didn’t) try installing the most recent ...
Dos game with Windows XP6/26/2006
  Q: I have an old (1991) Dos game named Oh No, More Lemmings and I think it is a great game for young ...
  A: I have heard of VDM over the years, yes. It shouldn’t harm your system really, it just acts as a ...
Slow moving screen.6/25/2006
  Q: I have just had to re-install Windows XP Home, but now scrolling or moving the screen/page with the ...
  A: I can definitely give you some ideas on what could be causing it. That’s great that you know how ...
Save to CD? Basic question.6/24/2006
  Q: I was hoping you could help me with a basic computer question. I’m running Windows XP on a Compaq ...
  A: I am quite happy to try to help you. :) That’s odd that it comes up with a ‘read only’ error ...
issues with the internet6/23/2006
  Q: When I went into the device manager, I saw an exclamation by "Series Cable using IrDA Protocol". It ...
  A: having any luck? Are we talking about a laptop? That message usually comes up with notebook ...
Internet issues6/23/2006
  Q: I sent a previous email, but didn't get an email confirmation, so I thiought I'd send it again! I am ...
  A: Kathy! :) I received your email and have just sent you a reply, hehe. Just to let you know.. ;) I ...
issues with the internet6/23/2006
  Q: I have been having major issues with the internet - cannot connect to messenger services, cannot ...
  A: There could be a few things stopping you from getting through with those applications. Do these ...
Date Format6/22/2006
  Q: Could you tell me how to convert the normal Date Format to "Day of the Century", - called "parsing" ...
  A: Let’s see if we can help you out with how WindowsXP handles the date.. You are right about ...
Missing minimized programs6/21/2006
  Q: I don't use any VOIP software and use HijackThis to seek&destroy any spyware. Microsoft in the KB ...
  A: Kelly's Korner! That IS a good site, and I saw it many years ago and thought it long gone, ...
tools for control system6/20/2006
  Q: The system will be automatically delete any additional software or any unwanted file that being ...
  A: There are a number of ways you can do this, it just depends on whether you are able to spend a ...
Missing minimized programs6/20/2006
  Q: Hey Troy, All of a sudden, my taskbar has started behaving funny. The open programs that I minimize ...
  A: The Taskbar in Windows is quite customizable and I have definitely messed around with mine in the ...

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