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About Commander Chris Wagoner
Expertise
I investigate all the "worst of the web" types of crimes and scams in addition to being very familiar with e-mail phishing, web page scams and other Internet hoaxs and scams. I have worked in the "arm-pit" of the Internet for years and can help explain any of these areas or issues to you.
I am a police Commander that conducts Computer Crime Investigations at the Local, State and Federal level. I have investigated all most any kind of crime with which or which involved a computer and the internet, from murders, kidnappings, extortion, drug dealing and more. I can answer questions concerning Computer Forensics (the art of recovering information from a suspects computer), Computer Crime Investigations and Internet Investigations. I can answer questions on almost any crime in which a computer is used. I am a Federally Court Certified Expert in Computer Crime and Computer Forensics. I have worked in both Facebook and MySPace, also in Peer to Peer investigations. In addition I can answer questions concerning child predators and how to make your children safer on-line.
I teach Computer Forensics, Internet Investigations, Peer to Peer Investigations and other computer crime related subjects for several colleges and the Institute of Police Technology and Management.
Experience
I conduct computer crime investigations in conjunction with the F.B.I., Alachua County Sheriff’s Office, Gainesville Police Department, and University of Florida Police Department, Levi County Sheriff’s Office, Starke Police Department and other agencies in the North Florida Court District. I provide the forensic data recovery services for those agencies as well as internet tracing and information gathering. I am a Federal Court Certified Expert in Computer Crime Investigations and Forensics. I teach Computer Forensics for the University of North Florida, Institute of Police Technology and Management. I also teach Computer Crime courses for Tallahassee Community College, Pat Thomas Law Enforcement Training Center. Associate Instructor; teach Computer Crime courses thorough out the world for IPTM. Presently Teach Cyber Crime Investigations, Computer Crime Investigations and Computer Forensic Data Recovery Course.
Organizations
HTCIA-High Technology Crime Investigation Association
Education/Credentials
Santa Fe Community College
Gainesville, Florida 32606
Degree 2001: Associate of Arts and Science (with Honors)
Degree 2007: Associate of Arts (with Honors)
Awards and Honors
Awarded the FBI Directors Award for assisting the FBI in a National Computer Crime Investigation. Awarded Dec 2002
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You are here: Experts > Internet/Online > Worst of Web > Worst of the Web > scams
Expert: Commander Chris Wagoner
Date: 4/22/2008
Subject: scams
Question
hello i want to know if a company named ,loan support service, is a scam i lost alot of my i was told i was approved for a 6000.00 loan and sent them money and i never got the money but they told me they would give me a refund and i havent got any money back from them. there address is 75 east beaver creek road richmond hill, ontario L4B 1B8, there phone number and fax number is 866-781-1020,they owe me 1525,00 they told they are not scam artist, they got mad at me because i was calling them alot said i was harrassing them but i wasnt i just want my refund they blocked there phones so i cantcall them from my home phone and blocked the internet so i cant email them, so i call from a pay phone and a man named mark long said i would get my refund within 15 days but i havent gotten any money yet they hang up on me, mark long is rude, he says if i keep calling ill have to wait another 15 days if i call any more, here are the people names that i have, cindy mills senior operating manager,thomas golding senior vice president, mark long, susan gray, ashley rowe, treshanna bailey, galana more, i took that money out of my rent money and my van payment no i might get evicted and my van might be taken away, i need food for my kids i know i was very stupid to send all that money, i really thought i was going to get the loan, i had alot of plans for the money, is there any way you can help me get my money back , i have reported this to different people but no one gets back to me ,i dont want it to happpen to some one eles,the money was sent thru western union, i sent 600.00 that was for insurance,then 400.00 for administration fee,then another 400.00 becuase my credit wasnt good enough, 125.00 for fees thru western union.they never looked at my credit report they never told me i had to pay that 400.00 for administration fee, tey said they would give me 1125.00 becuase the administration fee is non refundable, a women named kathleen said she would get my refund done and i should get it on march 31st and another one april 4th, but it never came so i called again and mark long said if i call again ill have to wait another 15 days its my money he is very rude if it was his he would want it back, i hope you can help thank you mary turcotte
Answer
Hi Mary,
I am very sorry you have been having so much trouble with these people. I personally can not help you, but I may be able to point you in the right direction.
First you need to report them to your local police. Call the police and tell them you want to report a White collar crime/ Scam and ask to speak to a detective that handles these kinds of crimes. They should be able to help you.
Also you can report this to the Internet Crime Complaint Center at http://www.ic3.gov/complaint/
They will take a lot of information from you and then send that information to the people they know that are the ones to handle the case. They are very good and helpful in getting your case looked at.
Also stop calling them. That will only cause you problems and they could file a harassment complaint which you do not want.
You could also file a small claims civil case against them in your local courts. Look up your local civil courts instructions for filing your own small claims against these people.
Also do you have a Better Business Bureau? You can report them there also.
And last you could contact your local media (TV and News) most have a consumer reporter that covers things like this and may help you get your refunds. I see them all the time and they really seem to get responses since no one wants negative press, it can really hurt business.
Those ideas should help you, but you have to stop calling them, you could get yourself in trouble and it will not speed up your refund.
Stay Safe
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