iPad/volume problems


I had recently bought an iPod 5 but after 1 week i find that the volume suddenly gets muted even though my iPod keeps on showing that the volume is full.When this happens the problem can last hours before finally regaining volume.Do you know what's causing the problem and how I could fix it

Lee,If the problem is intermittent like you explained and just comes back on its own this sounds like either a short or loose connection somewhere. I recommend getting the unit replaced as this is a hardware defect. You can contact Apple and they can replace the device for you.

Please let me know if you have any more questions.  


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